What are the responsibilities and job description for the Customer Experience Expert position at O'Brien Glass Industries Limited?
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.
Our Tamworth Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running!
Perm Part Time role
Monday - Friday: 10.00am - 2.00pm
May be required to work some Saturdays
Pay: $31.99ph Super
About the Role:
Face to Face customer service
Greeting customers and visitors at reception with a positive, helpful attitude.
Ensuring our customers have the best experience within the Branch
Answering customer inquiries via telephone, email, and in-person.
Provide support to the manager and the running of daily operations
Effectively keeping customers updated on delivery lead times
Undertake repair inspections on vehicles
Explore customer needs and educate on our full scope of services
Issue invoices and raise job authorities as required
Scheduling repair bookings
Source suitable resolutions to customer concerns and follow up customer queries
About You:
Professional communication and presentation skills
Excellent and clear verbal and written communication skills
Own transport (highly regarded)
Ability to resolve issues and create solutions for customers
Support the Service Centre manager with administrative tasks
Ability to work in fast paced workplace
Excellent time management and prioritisation skills
Comfortable with Vehicle Accessory sales
Intermediate to Advanced Microsoft Office skills
Benefits:
Supportive and collaborative team environment
Growth and development opportunities
Ongoing Reward and Recognition programs
Must have Full Australian Workrights!
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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.
Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
Salary : $32
