What are the responsibilities and job description for the Business Development Center Representative position at O'GARA Westlake Village?
Business Development Center Representative (“BDC Representative”) is responsible for delivering outstanding customer service. This role will receive, process and coordinate all incoming inquiries, showroom floor requests, service requests and internet leads.
REQUIREMENTS AND QUALIFICATIONS:
- Minimum 3 years of experience in automotive industry
- Attention to detail, excellent organizational skills required
- Superior customer service skills
- Must be comfortable and personable on the phone
- Excellent verbal and written communication skills
- Above average proficiency in Microsoft Office and social media platforms
- Knowledge of CRM systems is a plus
- Ability to multi-task
DUTIES AND RESPONSIBILITIES:
- Monitor relationships with existing customers through CRM systems
- Develop product knowledge on new vehicle models through product training
- Monitor and engage in social media conversations
- Determine each customer’s needs by asking questions and listening
- Event support through RSVP management, on-site data collection, and event follow-up and assistance
- Review and score incoming sales calls
- Monthly onsite follow-up with sales team
- Learn, understand, and adhere to call and email scripts as well as conduct outbound call campaigns
- General lead management, follow-up, and CRM entry
- Articulate current marketing programs to customers
- Audit company website to ensure accurate pricing and photos
- Able to meet or exceed performance targets set by the manager
- Other duties as assigned
EMPLOYEE BENEFITS
- Health, Dental, and Vision coverage for employees
- 401K Plan
- Paid time off
- Paid training, growth opportunities
- Employee vehicle purchase plans
- Discounts on products
Compensation: $21.00/hr.
We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.
Salary : $21
