Community Liaison

COMMUNITY LIAISON, AMN Healthcare - International Solutions

Position Summary

The Community Liaison serves as a link between AMN Healthcare-International and the Health Professionals (HP) upon their arrival to their assignment location. The Community Liaison responsibilities include, but are not limited to, assisting the HP to get settled in their apartment, utilities set-up (if applicable), applying for an SSN, pre-employment appointments, pre-employment paperwork, child school enrollment, etc. The Community Liaison works closely with a Relocation Specialist to ensure all required tasks are completed by the deadline to ensure the HP will start their assignment on time with no delays.

Reports To:

Manager, Relocation

Division:

Travel Nursing

Primary Location: Listed location

Core Job Responsibilities

The observable, accountable actions and activities that lead to business results or metrics.

Goals

Job Tasks:

• Must be an effective communicator, as most of the job revolves around communication with the nurse, colleagues and third party companies/agents.
• Partner with appropriate internal teams to ensure cost effective quality service to the nurses ensuring on-time start and solid foundation in a new environment.
• Must be able to meet deadlines and be able to associate well with the health professionals to ensure that the relocation process works to fit their requirements, but above all, be sensitive to their needs both personally and professionally.
• Research the location of Client facilities to give health professionals an overview of housing, schools and any other areas relevant to their specific location.
• Must be able to negotiate and problem solve effectively and be able to read a situation that may be proving stressful to the health professional or their family in regards to the move.
• Build and maintain a positive working relationship with the health professional upon their arrival in the U.S.
• Partner with Credentialing to ensure all documents are received in a timely manner.
• Ensure all New Hire paperwork is submitted within 48 hours of their arrival.
• Obtain US contact number within 2 days of arrival.
• Must be organized and able to multitask to coordinate the move process smoothly.
• Must be able to quickly relate and communicate with many different types of people.
• Develop and maintain professional relationships with client facilities as required.
• Engage HP into the community by providing them adequate local resources.

Internal Customers & Partners

• Credentialing
• Relocation
• Client Account Management
• Clinician Support
• Licensure

External Customers

• Clinicians
• Property Management companies and other vendors
• Client Facilities

Systems

• MS Office (Word, Excel, Outlook)
• Internet navigation

Direct Reports – None

Travel – None to very little

Budget Oversight – Some. Tracks expenses.

Quality

• Accuracy
• Complete documentation
• Timeliness on documentation and file turnover

Response time

• Demonstrates urgency and time efficiency

Customer Satisfaction

• Internal & External Customer feedback

Department Competencies:

• Directing Others
• Interpersonal Savvy
• Learning on the Fly
• Negotiating
• Perseverance
• Priority Setting
• Task efficiency
• Organization

Minimum Education/Certifications:

• HS Diploma

Preferred Education/Certifications:

• Bachelor’s degree

Minimum Experience:

• 12 months experience in a service industry and/or relocation/ hospitality experience

Preferred Experience

• 5 years’ experience in a service industry and/or relocation/ hospitality experience.

Work Environment and Culture

• Work on-site within the expected work hours and schedule including required meetings and on-time attendance.
• All team members must adhere to AMN Healthcare’s mission statement, core values, and company policies and customer service standards.
• This position description is a communication tool, does not guarantee employment, and is not intended to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.

AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer

Job Types: Part-time, Temporary

Pay: $21.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $21