Retail Operations Support Manager

1. Sales & Marketing
   1. Work with marketing team to establish an events calendar that ties promotions with subsequent marketing materials/processes to support the sales objectives. Tie calendar into overall company calendar of events.
   2. Work with our sales plans to provide input for forecasting operational efficiencies with staffing, supplies and materials maximizing service levels and balancing costs.
   3. Assist, develop and support suggestive selling techniques to grow average order dollar value.  
   4. Create, support and assist with product margin analysis and provide input on product forecasts.
2. Operations
   1. Work with our Store Managers under the direction of RGM to create an operations manual focused on key store processes and procedures looking to establish and standardize work routines accordingly. Audit those processes and procedures monthly looking for continuous improvements towards betterment. Help create a team approach from the sales floor up.
   2. Work in cross functional store projects focused on facility maintenance/improvements, supply chain, vendor relationships. Lead store projects as assigned by Director.     
   3. Participate in financial analysis of KPI’s regarding sales per labor hour, waste, cash handling, forecasting/inventory aspects.
   4. From a quality perspective service level reporting/trending and analytics into customer surveys/responses with eyes towards continuous improvement.  
   5. Streamline inventory management & month end inventory counts utilizing store management leadership to document processes and focus on accuracy.
   6. Create a scorecard that measures quality, order accuracy, completeness and timeliness of bakery products.
3. Finance
   1. Work with RGM and Finance Team to assist with establishing operating budgets for each store. Support the RGM with variance explanations and research behind the numbers. Explore cost savings initiatives.  
   2. Work with established KPI’s to bring metrics into a weekly dashboard for GM exploring cost savings opportunities in purchase prices/operational efficiencies.
4. Technology
   1. Gain working knowledge of our DOG (order mgmt.) Revel (register) and UKG (payroll) Systems.
   2. Work with RGM and Technology group to explore technology aids focused on operational efficiency.
5. Administrative/People
   1. Assist with meeting agendas and outline builds for our Store Manager Meetings.
   2. Build a daily/weekly dashboard for communications internally of KPI’s for our leaders to utilize as a steering and communications tool.
   3. Work with Store Managers and RGM to create and foster programs aimed at morale/team building focus.
   4. Assist in the promotion and compliance of company safety programs and initiatives. This includes ensuring incident reporting protocols for employee and customer accidents are followed.  Ensures OSHA/SDS Management and Compliance.
   5. Will work in cross functional group with bakery center departments and call center leadership teams ensuring the highest levels of customer service are maintained.
   6. Oversee the facility audit program looking to grow and expand its reach. Identify trends and identify or make recommendations for improvement.      

1. Sales & Marketing
   1. Work with marketing team to establish an events calendar that ties promotions with subsequent marketing materials/processes to support the sales objectives. Tie calendar into overall company calendar of events.
   2. Work with our sales plans to provide input for forecasting operational efficiencies with staffing, supplies and materials maximizing service levels and balancing costs.
   3. Assist, develop and support suggestive selling techniques to grow average order dollar value.  
   4. Create, support and assist with product margin analysis and provide input on product forecasts.
2. Operations
   1. Work with our Store Managers under the direction of RGM to create an operations manual focused on key store processes and procedures looking to establish and standardize work routines accordingly. Audit those processes and procedures monthly looking for continuous improvements towards betterment. Help create a team approach from the sales floor up.
   2. Work in cross functional store projects focused on facility maintenance/improvements, supply chain, vendor relationships. Lead store projects as assigned by Director.     
   3. Participate in financial analysis of KPI’s regarding sales per labor hour, waste, cash handling, forecasting/inventory aspects.
   4. From a quality perspective service level reporting/trending and analytics into customer surveys/responses with eyes towards continuous improvement.  
   5. Streamline inventory management & month end inventory counts utilizing store management leadership to document processes and focus on accuracy.
   6. Create a scorecard that measures quality, order accuracy, completeness and timeliness of bakery products.
3. Finance
   1. Work with RGM and Finance Team to assist with establishing operating budgets for each store. Support the RGM with variance explanations and research behind the numbers. Explore cost savings initiatives.  
   2. Work with established KPI’s to bring metrics into a weekly dashboard for GM exploring cost savings opportunities in purchase prices/operational efficiencies.
4. Technology
   1. Gain working knowledge of our DOG (order mgmt.) Revel (register) and UKG (payroll) Systems.
   2. Work with RGM and Technology group to explore technology aids focused on operational efficiency.
5. Administrative/People
   1. Assist with meeting agendas and outline builds for our Store Manager Meetings.
   2. Build a daily/weekly dashboard for communications internally of KPI’s for our leaders to utilize as a steering and communications tool.
   3. Work with Store Managers and RGM to create and foster programs aimed at morale/team building focus.
   4. Assist in the promotion and compliance of company safety programs and initiatives. This includes ensuring incident reporting protocols for employee and customer accidents are followed.  Ensures OSHA/SDS Management and Compliance.
   5. Will work in cross functional group with bakery center departments and call center leadership teams ensuring the highest levels of customer service are maintained.
   6. Oversee the facility audit program looking to grow and expand its reach. Identify trends and identify or make recommendations for improvement.      

   Knowledge and Skill

• Acting with Service and Integrity
• Inspiring/Fostering Teamwork – Building Teams
• Ability to handle pressure with poise and finesse
• Positive attitude, outgoing, friendly personality
• Strong Leadership, Organizational, Coaching, and Development skills 
• Effective problem - solving skills
• Managing Employee Development
• Project Management & Presentational Skills
• Financial Knowledge & Business Acumen
• Store Merchandising and Product Presentation
• Communication – Oral & Written
• Master Planner/Administrative & Organizational Skills

Physical Demands

• While performing the duties of this job, the colleague is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, the colleague may be required to stoop, bend or reach above the shoulders.
• The employee must occasionally lift and/or move records, files, and reports weighing up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and employees of the organization.

Working conditions:

Incumbent must be able to work in an office with minimal hazards. Exposure to allergens such as tree nuts, sesame seeds, and dairy (milk, eggs, wheat and soy). As O&H Danish Bakery provides a highly seasonal peak product offering, some weekends and extended work hours are necessary around major US holidays (Christmas, Thanksgiving, Easter etc).       

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position is an office-based position.  The colleague may perform work-related travel.