ServiceNow Senior Technical Architect

Company Description

To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft—channelling their creativity into more than 1,800 patents held today. When you join O-I you become part of that story. 

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. We are dedicated to make what matters to shape a healthier, more sustainable and more exciting world. We transform the industry to make glass more relevant and more accessible to more people. 

With nearly 25,000 employees and an unparalleled footprint spanning almost 72 plants in 20 countries, O-I is a truly global maker of glass packaging. 

From engineering & manufacturing to brand development, design & innovation, we are dedicated to provide unique solutions to exceed our customers’ expectations and fuel consumers’ desire for glass. 

Job Description

As a member of the O-I Global Emerging and Collaboration Technologies team, you will be responsible for understanding business needs, communicating those to the technical resources, and validating delivered solutions meet business needs. You will also receive requirements from business stakeholders and convert those requirements into process definitions, use cases, design documents, wireframes, user stories and then management or execution of testing and quality assurance activities and documentation.  Your success in this role is determined by end-user satisfaction in the capabilities implemented.

PRINCIPAL ACCOUNTABILITIES

• Learn and maintain comprehensive understanding of business functions and related technologies such as .NET applications, web applications, Ektron, SharePoint, Enablon, ServiceNow, and other solutions as needed.
• Collaborate with business partners, product owners, global process teams, and team members to develop and validate business requirements for new functionality or enhancements.
• Assist global process teams to document and maintain business rules related to web applications, Ektron, SharePoint, Enablon, ServiceNow and other solutions as needed
• Drive consistency across platforms by ensuring that the business rules are consistently applied
• Document design specifications, configuration, and testing and training plans; share/validate them with IT and business users for review and sign-off; and oversee completion of same
• Recommend inventive and creative solutions to solve business problems
• Handle multiple project assignments simultaneously, if necessary
• Effectively communicate project and support work related status, including global knowledge sharing with peers and across IT

SCOPE AND IMPACT

The analyst will be responsible for producing global business requirements, resulting in process definitions, use cases, design documents, wireframes, user stories, testing documentation and other documents as necessary. The job will require the individual to gain a solid understanding of the technical team’s capabilities in .NET programming and other related web programming and technologies, and  have excellent people and communication skills.

Qualifications

Bachelor's degree in Communications, MIS, Computer Science, or equivalent experience

• 7 years of working in IT, as a liaison between IT and the Business, or in a similar position.
• Certified ServiceNow Administrator (CSA) or 5 years of ServiceNow experience required
• ServiceNow CTA (Certified Technical Architect) preferred
• Prefer 2 years working with ServiceNow flows, app engine, integration hub, enhancements, and defects or 5 years administration in a similar SaaS platform
• Strong customer facing and customer service skills is a must

COMPETENCIES

• Strong analytical and problem solving skills
• Excellent oral and written communication and interpersonal skills required
• Strong organization and time management abilities.
• Ability to work flexible hours to meet department needs and timelines
• Ability to develop product requirements based on input gathered from a variety of sources, including analysis of results and feedback from the user community
• Ability to develop test conditions and expected results based on the application requirements
• Ability to review project deliverables for completeness and quality, and compliance with established project standards
• Ability to document and communicate progress against plans, taking corrective action as necessary
• Ability to identify, clarify, and resolve issues and risks, escalating them as needed
• Demonstrated ability to work independently with minimal supervision, as well as part of a project team in a cooperative effort
• Self-motivated and self-directed
• Ability to juggle multiple priorities and serve many constituencies

Additional Information

Applicants must be authorized to work for any employer in the U.S. We will not sponsor or take over sponsorship of an employment Visa. 

REPORTING RELATIONSHIPS 

The analyst will be expected to interface with business partners, product owners, global process teams, and team members. The position will report to a Global Emerging and Collaboration Technologies Team Lead.

TRAVEL REQUIREMENTS

Minimal travel required for this position - less than 10%.

What we offer at O-I:
Salary Range: The expected salary range for this position is between $110,000 - $140,000 and includes a possible 15% bonus. Actual pay will be adjusted based upon candidate experience and other job-related factors permitted by law.

O-I offers a very generous benefit package – some of the highlights are:

• Hybrid work model
• Bonus offered 
• Vacation time and paid holidays
• Health, dental, prescription and vision care coverage
• Generous insurance discounts with participation in Company wellness program
• Wellness incentive where you can earn money for your HSA or HRA
• Group life insurance
• Accidental death & dismemberment insurance
• Voluntary employee and dependent life insurance
• Weekly disability insurance
• Paid sick time
• Parental leave benefits
• 401(k) retirement saving plans with defined contributions

The opportunity to help build something from the ground up, new experiences, and a culture where you can shine. 

O-I is committed to fostering an inclusive environment that attracts and embraces the brightest minds and creates a culture that welcomes a diversity of ideas and perspectives while encouraging growth and rewarding performance. 

All your information will be kept confidential according to EEO guidelines.

O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at [email protected] and let us know the nature of your request and your contact information.