What are the responsibilities and job description for the Customer Service & Hospitality Director position at O'Mally Management Group?
We are looking for a Customer Service & Hospitality Director who is client-oriented and wanting to be a part of a growing system!
O'Mally Management Group has a client that has a direct-hire opportunity in Galveston, TX. Our client emphasizes customer service and hospitality with every interaction. We are looking for a customer focused leader to manage multiple positions that are part of the customer experience.
The Customer Service & Hospitality Director will exhibit the following qualities :
Customer Service | Client-Centered Leadership | Strong Communication Skills | Organization & Prioritization | Time Management
About the Customer Service & Hospitality Director Position
Our client is in need of an experienced Customer Service Manager to provide excellent customer service and inspire this kind of outstanding service throughout the organization.
Your primary goal will be to keep the departments running in an effective, productive and profitable manner; and to increase customer satisfaction, loyalty and retention.
Responsibilities for the Customer Service & Hospitality Director
Advance customer service experience, create engaged clients and promote organic growth
Take ownership of customers' issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Perfect service procedures, policies, and standards
Keep accurate records and document customer service actions and discussions
Review statistics and compile accurate reporting
Recruit, coach, and develop customer service agents. Create an environment where they can excel through encouragement and empowerment
Keep ahead of industry developments and apply best practices to areas of improvement
Manage resources and use available assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Customer Service & Hospitality Director Requirements
Proven working experience as a customer service manager
Expertise in providing customer service support
Great understanding of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases, and tools
Recognition of industry's latest technology trends and applications
Capacity to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Additional Qualifications :
- Associate or Bachelors in Business, Hospitality or related field a plus
- Residential local to Galveston, Texas or immediate surrounding area
- 3 years of prior relevant customer service experience
- 3 years of administrative support experience
- Computer Proficient : Microsoft Office and Email required
- Self-starter with high degree of personal initiative
- Ability to thrive in a fast-paced, rapidly evolving, and collaborative entrepreneurial environment
- Cross-functionally minded with proven ability to multi-task
- Ability to work independently and make sound decisions
- Detailed oriented and strong organizational skills
Physical Requirements :
Work Environment and Travel :
Office environment located onsite
Compensation and Benefits :
Company offers competitive salary and bonus plus, plus offers company paid benefit packages to include Medical, Dental, and Vision to full time employees.
Salary commensurate with experience.
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
We are an equal opportunity employer inclusive of female, minority, disability and veterans, (M / F / D / V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship / immigration status, veteran status or any other protected status.
