What are the responsibilities and job description for the Warranty Admin Assistant position at O'Meara Ford?
Job Summary: We are looking for a Warranty Administrator Assistant to join our growing team! The right candidate will have a clerical background and have strong communication skills. We are willing to train the right individual.
Compensation: $41,600 - $52,500/year depending on experience
Benefits
- 401K
- Health, Dental Vision
- Supplemental Insurance
- FSA
- Sick time accrues immediately
- PTO after one year
- Employee Pricing on vehicles and services
- Discount on parts
- Opportunity for growth
Responsibilities
- Process all claims by next business day following RO close date
- Report any fraudulent manipulation of warranty claims
- Handle and resolve all claim corrections and charge-backs
- Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
- Assist service consultants in closing all open warranty RO's
- Establish and maintain relationships with the manufacturer's designated warranty representatives
- Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
- Analyze problems, identify trends and develop strategies for maximizing claim process
- Flag the technicians for the hours earned on the service they performed
- Check each repair order against the vehicles service history to avoid duplicate claims
- Assist service consultants and technicians with any warranty questions
- Assist with special projects, audits and reports as requested
- Review and manage all aging schedules and reports
- Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
- Attend warranty training courses as needed
Qualifications
-
Experience using a dealership management system (DMS)
-
Strong communication skills and eagerness to improve
-
Self-starter who can work both independently and with a team
-
2 years of Automotive Service Experience (preferred, not required)
- Ability to read and comprehend written instructions and information
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Application deadline is 4/15/2025.
Salary : $41,600 - $52,500