Senior Manager of Postal Strategy

About Us

Founded in 1973, O Neil Digital Solutions (ODS) is a leading IT consulting firm specializing in the optimization of complex end-to-end business process systems for a multitude of business verticals including Financial Services, Digital Media, Healthcare, and Transportation industries. ODS provides high-touch bespoke software engineering, systems integration, and infrastructure management services to clients of all sizes and industries. From large scale mass communication projects to highly secure and confidential data analytics using Big Data frameworks like Hadoop and AWS Redshift, ODS has a broad set of proven technical capabilities that help companies make complex digital transformations. ODS offers state of the art publishing solutions through our customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing and fulfillment services. ODS is headquartered in Los Angeles, CA and also has offices/plants in Texas and North Carolina centrally located to serve clients across the country.

Summary

The Senior Manager Postal Strategy is responsible for leveraging extensive postal operations knowledge to create a more efficient and revenue generating Postal Operation. This role requires at least 18 years of combined experience in postal management and client relationship roles, ensuring compliance, optimizing mailing solutions, and enhancing client engagement.

Duties and Responsibilities

• Utilize in-depth understanding of USPS guidelines and standards to develop client solutions for increased utilization of postal incentives.
• Develop and implement strategic and efficient mailing solutions that align with client objectives and postal regulations.
• Creates new postal revenue streams for the Company.
• Identify and resolve complex issues related to mail processing, delivery and reporting, enhancing overall client satisfaction.
• Maintain up-to-date knowledge of changes in postal regulations and communicate these changes to clients and internal teams.
• Partner with Client Account Teams to ensure continued client satisfaction and reduce postal spend as percentage of overall revenue.

Qualifications & Requirements

Required Education, Experience, Certification/Licensure:

• Bachelor s degree in Business Administration, Logistics or experience equivalent
• At least 18 years of combined experience in postal operations management (such as a Postmaster role) and client relationship.

Preferred Education, Experience, Certification/Licensure:

• Master s degree in Logistics, Supply Chain Management, or Business Administration.
• Professional certifications related to postal management (e.g., Certified Mail and Distribution Systems Manager - CMDSM, Executive Mail Center Manager - EMCM).

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

• Expert knowledge of postal regulations and logistics.
• Proven track record of managing complex client portfolios and regulatory requirements.
• Strong analytical, problem-solving, and decision-making skills leveraging complex data sets.
• Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams.
• Proficiency in CRM software and MS Office Suite.

Working Conditions

Must be able to perform the essential job duties. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66% each work day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Equal Opportunity Employer

O'Neil Digital Solutions is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.