Client Support Specialist

We are seeking a Client Support Specialist - Remote with O&P Insight to provide direct support to our Client Partners in areas such as billing, payment processing, and accounts receivable.The Revenue Solutions Team is a key liaison between the company and its clients, overseeing the revenue cycle management process for assigned clients.

• Perform basic claim scrubs
• Input data into insurance portals
• Perform preliminary and in-depth (code specific) insurance verifications
• Prepare documentation for prior authorization submission
• Check claim status per client partners’ specifications
• Mail paper claims
• Investigate and report on claim denials
• Conduct follow-up phone calls to insurance companies to manage accounts receivables
• Run monthly reports as specified by the client partners
• Communicate clearly and efficiently with team members
• Other roles may be added as professional development and training is completed
• Other tasks may be assigned by Leadership Team as needed

• High school diploma required. Minimum of 1-2 years of prior medical office experience required
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. 

• Detail oriented
• Professional verbal and written communication skills
• Ability to multi-task and maintain productivity
• Advanced computer skills
• Knowledge of Orthotics and Prosthetics (preferred)
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

https://careers.hanger.com/us/en/job/29405/Client-Support-Specialist