What are the responsibilities and job description for the Customer Service Associate - Auto position at O'Reilly Auto Parts?
Job Description
O'Reilly Auto Parts is a leading retailer of automotive parts, tools, and accessories. As a Retail Service Specialist, you will play a critical role in delivering exceptional customer service and supporting the Store Manager and Assistant Managers in various areas, such as sales, customer service, store appearance, and store operations.
Key Responsibilities:
Requirements:
Benefits:
O'Reilly Auto Parts is a leading retailer of automotive parts, tools, and accessories. As a Retail Service Specialist, you will play a critical role in delivering exceptional customer service and supporting the Store Manager and Assistant Managers in various areas, such as sales, customer service, store appearance, and store operations.
Key Responsibilities:
- Lead store team members in providing excellent customer service to retail and professional customers.
- Supervise the customer service levels on the retail showroom, ensuring team member execution on customer service programs.
- Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
- Handle special orders and outside purchases efficiently and according to procedure.
- Process retail customer returns and exchanges in an efficient and friendly manner.
Requirements:
- Strong communication skills.
- Ability to obtain RSS Certification.
- Desired: Retail sales experience, ASE Certification, fluency in multiple languages (Spanish is highly desired).
Benefits:
- Competitive wages & paid time off.
- Stock purchase plan & 401(k) with employer contributions starting day one.
- Medical, dental, & vision insurance with optional flexible spending account (FSA).
- Team member health/wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
