What are the responsibilities and job description for the Customer Service Representative position at O'Reilly Auto Parts?
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at O'Reilly Auto Parts. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving any issues that may arise.
About the Job
The ideal candidate will have strong communication skills, be able to work in a fast-paced environment, and have a passion for delivering outstanding customer experiences. As a Customer Service Representative, you will be responsible for:
- Providing excellent customer service, responding to customer inquiries, and resolving any issues that may arise
- Processing returns and exchanges efficiently and fairly
- Maintaining accurate records of customer interactions and issues
- Working collaboratively with colleagues to achieve sales goals and meet customer needs
- Staying up-to-date on product knowledge and company policies
Required Skills and Qualifications
To be successful in this role, you will need:
- A high school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- Basic math skills and accuracy with handling customer transactions
- Physical ability to stand for long periods, lift up to 50 pounds, and move quickly around the store
Benefits
O'Reilly Auto Parts offers a competitive compensation package, including:
- Competitive hourly wage
- Opportunities for advancement and professional growth
- Discounts on products and services
- Comprehensive training and development programs
- A fun and supportive work environment
