What are the responsibilities and job description for the Service Center Operations Manager position at O'Reilly Auto Parts?
Job Summary
The Retail Service Specialist is responsible for leading store team members in providing excellent customer service to retail and professional customers. This includes supervising the customer service levels on the retail showroom, ensuring telephone calls are answered according to company policy, and processing buy online/ship to store transfers efficiently. Additionally, the Retail Service Specialist will handle special orders and outside purchases, process customer returns and exchanges, and ensure that merchandise is invoiced correctly before it leaves the store.
Key Responsibilities
The key responsibilities of this role include:
The Retail Service Specialist is responsible for leading store team members in providing excellent customer service to retail and professional customers. This includes supervising the customer service levels on the retail showroom, ensuring telephone calls are answered according to company policy, and processing buy online/ship to store transfers efficiently. Additionally, the Retail Service Specialist will handle special orders and outside purchases, process customer returns and exchanges, and ensure that merchandise is invoiced correctly before it leaves the store.
Key Responsibilities
The key responsibilities of this role include:
- Leading store team members in providing excellent customer service
- Supervising customer service levels on the retail showroom
- Answering telephone calls according to company policy
- Processing buy online/ship to store transfers efficiently
- Handling special orders and outside purchases
- Processing customer returns and exchanges
- Invoicing merchandise correctly before it leaves the store
