Assistant Front Desk Manager - DoubleTree by Hilton - Aurora, CO

*** Join our team! Now hiring Assistant Front Desk Manager at The DoubleTree by Hilton Denver-Aurora ***

We are proudly managed by O’Reilly Hospitality Management, LLC (OHM.)

At OHM, WE are:

*A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community Involvement, & philanthropic outreach efforts.

*Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.

*Seeking supportive, collaborative, relationship-builders to join our team!

What we offer:

*401k & Roth match – full-time and part-time team members are eligible!

* Health, Dental, Vision & Life Insurance Options

* Paid Time Off, including Paid Parental Leave

* Growth Potential and Career Advancement

*Hotel/Restaurant Travel Perks & Discounts!

Essential Responsibilities:

• Supervises Front Office: recruiting, hiring, performance evaluations, training and development.
• Maintains OHM and brand standards of service quality, ensuring that all guest needs are met and provide with world-class guest service.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Liaison with all departments including Housekeeping, F&B, Sales, and Engineering.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
• Works with Front Office Manager to develop short term and long term financial and operational plans for the Front Office department which relate to the overall objective of the hotel.
• Actively participates in the hotel Sales efforts.
• Collaborates on the creation, management and operation within property budget and expense plans.
• Increases level of guest satisfaction by delivery of an improved product through team member development, job engineering and quality image.
• Assists with Front Office operations to ensure maximization of RevPar and overall profitability.
• Maintains procedures for cash, credit control and handling of financial transactions.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns.
• Schedules team according to labor standards and forecasted occupancy.
• Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service.
• Supports team member recognition and engagement programs.
• Manages in compliance with local, state and federal laws and regulations.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested.

Education & Experience:

• Associate or bachelor’s degree in Hospitality Management, Management, or Business.
• One year of Hilton Front Desk management experience required.

Physical Requirements of the Position:

• Standing for long periods of time.
• Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.
• May be required to lift in excess of 40 pounds on occasion. Work

Conditions:

• Inside work environment. Not substantially exposed to adverse conditions.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekends as needed

Ability to Commute:

• Aurora, CO 80014 (Required)

Work Location: In person

Salary : $55,000 - $60,000