What are the responsibilities and job description for the Front Office Manager - EVEN Hotels Bozeman position at O'Reilly Hospitality Management, LLC?
Join our team! Now hiring Front Office Manager - EVEN Hotels Bozeman Yellowstone International Airport
Managed By: O’Reilly Hospitality Management, LLC (OHM)
Description:
Join our team at EVEN Hotels Bozeman Yellowstone International Airport, managed by OHM, as a Front Office Manager. Lead our front office team to deliver exceptional guest service and contribute to our commitment to excellence.
Benefits:
- Retirement benefits: 401k & Roth match for full-time and part-time team members.
- Comprehensive health, dental, vision, and life insurance options.
- Generous paid time off, including paid parental leave.
- Opportunities for growth and career advancement within our expanding company.
- Hotel/restaurant travel perks & discounts.
- Never wait for a paycheck again! O'Reilly Hospitality Management Team Members can sign up for DailyPay on day one.
Essential Responsibilities:
- Supervise front office staff: recruit, hire, train, evaluate performance, and develop team members.
- Maintain OHM and brand standards of service quality, ensuring guest needs are met with world-class service.
- Achieve budgeted revenues and expenses, maximizing profitability for the guest services department.
- Collaborate with other hotel departments to enhance profitability and guest satisfaction.
- Attend and participate in property revenue meetings, contributing to revenue maximization.
- Develop short-term and long-term financial and operational plans for the front office department.
- Support front office operations to maximize revenue per available room (RevPar) and overall profitability.
- Maintain procedures for cash, credit control, financial transactions, and guest security.
- Manage reputation management, responding to guest reviews and concerns promptly.
- Schedule team according to labor standards and forecasted occupancy.
- Ensure staff is trained to provide world-class guest service and support recognition and engagement programs.
- Manage in compliance with local, state, and federal laws and regulations.
Skills & Abilities:
- Strong leadership, management, organizational, and communication skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office suite (Word, Excel).
- Experience with relevant brand-specific Property Management Systems (PMS).
- Ability to work well with and motivate diverse personalities.
- Comfortable with a high level of visibility and leadership role within the hotel and community.
- Able to work under pressure and prioritize tasks effectively.
Education & Experience:
- Associate or bachelor’s degree in Hospitality Management, Management, or Business preferred.
- Two years of supervisory experience, one year of line-level experience, or equivalent education and experience preferred.
Physical Requirements:
- Standing for long periods.
- Light work: occasional exertion of up to 40 pounds of force to move objects.
- May be required to lift in excess of 40 pounds occasionally.
Work Conditions:
- Inside work environment, not substantially exposed to adverse conditions.
Join our team and contribute to our culture of excellence in guest service at EVEN Hotels Bozeman Yellowstone International Airport! Apply today and be part of our dynamic hospitality team.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person
