What are the responsibilities and job description for the Lead Guest Service Representative position at O'Reilly Hospitality Management LLC?
JOIN OUR TEAM!
We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")
At OHM, we are:
- A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
involvement, & philanthropic outreach efforts. - Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
- Seeking supportive, collaborative, detailed-oriented people to join our team!
At OHM, we offer:
- 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
- Health, Dental, Vision & Life Insurance
- Paid Time Off, including Paid Parental Leave
- Growth Potential and Career Advancement
- Hotel/Restaurant Travel Perks & Discounts!
Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!
Now Hiring: Lead Guest Service Representative 3pm-11pm
Location: Embassy Suites Jonesboro Red Wolf Convention Center, Jonesboro, Arkansas
Essential Responsibilities:
- Take responsibility for assigned team members in the absence of the Supervisor, assign work, and ensure proper training and performance.
- Greet guests in a friendly and warm manner.
- Register and assign rooms to guests, issuing room keys and instructions to the bell person or directly to guests without announcing room numbers.
- Transmit and receive messages using telephone, fax, and switchboard.
- Answer inquiries regarding hotel services, guest registration, and information on shopping, dining, entertainment, and travel directions.
- Maintain records of room availability and guest accounts.
- Compute bills, collect payments, and make change for guests.
- Make, confirm, and cancel reservations for guests as needed.
- Post charges for room, food, liquor, or telephone by hand or machine.
- Make restaurant, transportation, or entertainment reservations for guests as requested.
- Deposit guests’ valuables in the hotel safe or safe-deposit box.
- Understand and enforce hotel company credit policies.
- Account for all cash and make deposits in accordance with company policies.
- Communicate effectively with other front office and hotel departments.
- Report to work for scheduled shifts, on time and in uniform per company policy.
- Know and comply with all company policies and procedures pertaining to this position and its duties.
- Embrace the culture of O’Reach, Green Team, guest service, team member satisfaction, health & wellness, and safety.
- Perform other duties and responsibilities as required or requested.
Skills & Abilities:
- Strong leadership, management, organizational, and communication skills.
- Ability to spot and resolve problems efficiently.
- Excellent verbal and written communication skills.
- Ability to deliver results.
- Capacity to work well with and motivate a variety of personality types while maintaining tact and diplomacy.
- Effective multitasking and prioritization skills.
- Experience with relevant brand-specific Property Management Systems (PMS).
- Proficient in Microsoft Word, Microsoft Excel, and other computer skills.
Education & Experience:
- High School diploma or GED preferred.
- Minimum of one year of Hilton management experience required.
Hours:
- Scheduling may vary due to the nature of the business, including nights, weekends, and holidays.
Physical Requirements:
- Ability to stand for long periods.
- Light work: Exerting up to 40 pounds of force occasionally; up to 20 pounds frequently; and a negligible amount of force constantly to move objects.
- May be required to lift in excess of 40 pounds on occasion.
Work Conditions:
- Primarily indoors, with no substantial exposure to adverse conditions.
O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.
