Internet Sales Associate - Volvo

As an Internet Sales Associate, you'll help potential customers navigate the car-buying process through online platforms, live chat, email, and phone. You'll be instrumental in driving sales and enhancing our online presence, ensuring our customers have a seamless and satisfying experience.Key Responsibilities:

• Engage with Customers Online: Assist potential buyers via live chat, email, and phone to answer product-related inquiries and help close sales. Ensure all customer inquiries are handled professionally and promptly.
• Manage Online Listings: Keep vehicle listings updated with accurate, detailed, and engaging content to showcase our inventory.
• Process Orders & Track Sales: Manage and process online orders, ensuring customer satisfaction through every stage of the sales process.
• Monitor Customer Feedback: Respond to reviews and feedback across online platforms to enhance our reputation and address any customer concerns.
• Collaborate with Marketing & Sales Teams: Work alongside marketing and product teams to develop strategies and promotional campaigns that drive online traffic and sales.
• Achieve Sales Targets: Meet or exceed monthly sales goals and key performance indicators (KPIs).
• Product Knowledge: Stay updated on the latest vehicle features, industry trends, and financing options to provide expert guidance to customers.
• Customer Troubleshooting: Address and resolve customer issues and concerns in a timely, solution-oriented manner.
  
  

Qualifications:

• Experience: Previous sales, customer service, or e-commerce experience required.
• Automotive Sales Experience: A background in automotive sales is a plus, or a passion for cars and the automotive industry.
• Strong Communication Skills: Excellent written and verbal communication skills for interacting with customers online and over the phone.
• Tech-Savvy: Familiarity with CRM tools, Microsoft Office Suite, and e-commerce platforms (e.g., Shopify, Amazon, eBay) is a plus.
• Customer-Focused: A customer-first mentality, with a strong attention to detail and problem-solving ability.
• Independent and Team-Oriented: Ability to work effectively both independently and collaboratively within a fast-paced environment.
  
  

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401(k)
• Paid Time Off
• Employee Discounts
• Snack/Drink Room
• Competitive Salary and Commission Opportunities
  
  

Are You Ready to Join Our Team? If you have a passion for the automotive industry, a strong drive for online sales, and a commitment to providing exceptional customer service, this role is perfect for you. Join a fun, energetic team, and help us enhance our online presence while achieving success in automotive sales!We'd love to hear from you! Please submit your resume and a cover letter explaining why you're the perfect fit for this role.Must be able to pass Background test/ Drug screening.