What are the responsibilities and job description for the Front Desk Associate position at O-Town Iron?
Job Overview
Front desk at O-Town Iron is responsible for keeping the gym clean and presentable at all times. The ideal candidate for this position should have excellent customer service skills, be able to work in a fast-paced environment and be able to multitask effectively. They should also be comfortable with basic computer applications and have excellent communication skills. We are looking for a reliable, self-motivated individual who takes pride in their work and is committed to providing exceptional service to our customers.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Cleaning the gym when not directly working with a customer
- Sign-up and cancel memberships using our gym membership software
- Manage the check-in and check-out process efficiently while ensuring guest satisfaction.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of room availability and reservations using hotel management software.
- Process payments and manage billing inquiries with precision.
- Address guest complaints or concerns promptly and professionally to ensure positive resolutions.
Skills
- Strong customer service skills with a focus on guest relations and satisfaction.
- Excellent communication skills to interact with guests and staff effectively.
- Ability to handle stressful situations calmly while maintaining professionalism.
Job Type: Part-time
Pay: $11.00 - $16.00 per hour
Expected hours: 10 – 25 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
Ability to Commute:
- Oshkosh, WI 54901 (Required)
Work Location: In person
Salary : $11 - $16