Housekeeping Room Attendant

Position Summary:
Performs routine duties in cleaning and servicing of guest rooms and baths
under supervision of housekeeping supervisor. Room attendant promotes
a positive image of the property to guests and must be pleasant, honest,
friendly and should also be able to address guest requests and problems.
He/She should maintain complete knowledge of, and comply with all,
housekeeping departmental policies/service and the hotel's
procedures/standards. 
Respond promptly to requests from guests and other departments. Identify
and report preventative or other maintenance issues in public areas or guest
rooms. Performs any combination of the following tasks to maintain
guestrooms, working areas, and the hotel premises in general in a clean and
orderly manner.

• Cleans rooms, hallways and restrooms.
• Washes walls and ceiling, moves furniture’s and turn mattress.
• Vacuums, sweeps, mops, scrubs, waxes and polishes floor.
• Dusts and polishes metalwork.
• Collects soiled linen for laundering.
• Maintains housekeeping carts.
• Removes trash. Empty trash containers and ashtrays.
• Sort linen, stock room attendant closets.
• Refill the par stock of guest amenities and supplies on each floor pantry.
• Help with the heavy lifting when super cleaning / spring cleaning of rooms.
• Report missing / found articles, damage or merchandise problems to the housekeeping supervisors.
• Respond at all times in a friendly, helpful manner to guests and other colleagues.
• Take up any tasks assigned by the supervisors as and when needed.
• Report to work in required uniform and in adherence with the Hotel’s Dress Code Policy.
• Replenish amenities according to the operational standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and
• location.
• Inspect condition of bathrobes and replace soiled/damaged ones.
• Remove all dirty linens and replace with the clean par to the designated layout.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and
• debris. Ensure correct amount and placement of hangers, extra
• blanket/pillow and luggage rack.
• Dust and polish all furniture.
• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift.
• Ensure security of guest rooms and privacy of guests.
• Checks and secures the rooms.
• Must be able to work independently and as a team player.