What are the responsibilities and job description for the Gaming Performance Lead position at Oak Grove Racing, Gaming & Hotel?
SPECIFIC DUTIES AND RESPONSIBILITIES
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.
- Responsible for guest service, relations, and disputes.
- Ensure the safety and security of team members and guests. Manages processes and programs to effectively control and reduce lost time injuries.
- Assure that the required facilities and equipment are available, clean, and functioning properly.
- Knowledgeable of marketing promotions and events.
- Monitor, direct, supervise, and observe gaming action in the overall gaming operation for adherence to company policies and various regulatory requirements.
- Submit at the end of respective shifts all reports deemed necessary for the efficient operation of the department.
- Witness gaming jackpots.
- May conduct fund exchanges for guests during an emergency situation or as deemed necessary by management.
- Maintain up to date knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
- Safeguard gaming assets.
- Make repairs to the gaming machines.
- Keep work area in a clean and orderly manner.
- Other duties as assigned.
STANDARDS OF PERFORMANCE
- Leadership abilities demonstrated in leading the gaming shift properly.
- Maintaining positive and productive relationships among all team members and guests.
- Adherence to state gaming regulations.
- Oral and written communication skills.
- Willingness to assume overall responsibility relative to the performance of the gaming shift.
- Available to work when needed, including weekends, holidays, and nights.
EDUCATION, TRAINING, AND EXPERIENCE
- A high school diploma or GED equivalent.
- 1 year of customer service experience in the gaming industry is preferred.
- Able to obtain and maintain a valid Kentucky gaming/racing license
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 75lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
