What are the responsibilities and job description for the Office Manager position at Oak Harbor Freight Lines?
Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 107 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy.
Benefits:
Comprehensive medical, dental, and vision insurance with multiple plan options to fit your needs.
Employee-only coverage: Costs up to 2% of gross income.
Family coverage: Cost up to 4% of gross income.
401K – 100% match up to 5% of employee’s contribution.
Accrue 80 hours of PTO within the first 11 months.
Holiday pay after your 90 days.
Essential Duties and Responsibilities:
Lead the team members to ensure customers receive a World Class experience.
Identify training opportunities and assign appropriate training.
Handle escalated customer concerns.
Work closely with operations leaders to help resolve larger customer issues.
Report indirectly to the local Terminal Manager in regard to issues affecting the operations or team members.
Pull daily phone activity logs and report numbers to Director and hold team members accountable if not meeting minimum expectations.
Monitor specific reports in the AS400 to ensure all work is meeting expectations.
Responsible for coaching, issuing discipline, and participate in hiring process.
Responsible for onboarding and overseeing training for new employees.
Support Director of Customer Experience by handling other duties as assigned.
Experience, Skills and Qualifications:
3 years’ experience in a supervisor role required.
Freight and/or LTL experience required.
Customer service experience required.
Demonstrated expertise in leadership, teambuilding, and fostering strong interpersonal relationships.
Ability to influence and work across a variety of levels within an organization without official authority.
Excellent communication and negotiation skills.
Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required.
H.S. diploma or GED/equivalent required.
http://www.oakharborbenefits.com/full-time-regular-employees.html
OHFL is an equal opportunity employer.
Salary : $75,000 - $90,000
