What are the responsibilities and job description for the Grill Server - 1901 Grille position at Oak Hill Country Club?
Department: Food & Beverage
Reports To: 1901 Sommelier, 1901 Restaurant Manager
Supervises: N/A
Classification: Full-Time/Year-Round
Job Summary (Essential Functions): Our 1901 Grille Server is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences.
Job Knowledge, Core Competencies, and Expectations:
- Oak Hill Country Club's Acorns of Excellence.
- Neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
- Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
- Works harmoniously and professionally with co-workers.
- Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed. Expected to work 40-60 hours per week throughout the year and additional hours during event weeks.
- All other duties as needed.
Duties & Responsibilities:
- Warmly and promptly welcome each member and guest, provide continuous five-star service throughout.
- Confidently deliver enticing information regarding food and beverage options and daily specials.
- Carefully attend to the details ensuring an understanding of member orders and special requests.
- Accurately utilize the Point-of-Sale system (Jonas) to reflect the correct member and guest orders.
- Communicate any special requests, special cooking instructions or food allergies to the culinary and/or beverage team.
- Review each order, prior to service, to ensure it is to the members' specifications.
- Provide an exceptional service experience by adhering to Oak Hill food & beverage service standards, clearing and resetting as needed throughout service.
- Promptly and effectively resolve any service issues that arise, seeking assistance from management where appropriate.
- Exhibit an exceptional knowledge of all Oak Hill food & beverage standards and operating procedures.
- Complete pre-opening and closing tasks as assigned, side work.
- Work alongside and in conjunction with the Banquet Staff and Bartenders for Club events.
- Develop a strong working knowledge of member names and preferences.
- Ensure the cleanliness and organization of all dining room and back of house spaces.
- Assist others in their duties, as needed.
- Be able to consistently perform tasks with little direct supervision.
- Attend shift line up meetings to learn shift particulars, and all other required meetings/trainings.
- Consistently follow laws and the club's policies for the service of alcoholic beverages.
- Carries out bylaws and policies set by the Board of Directors.
- Any, and all other duties, as assigned by the 1901 Sommelier and 1901 Restaurant Manager.
Experience
- Previous waitress, waiter or banquet server experience preferred.
- Country club experience strongly preferred.
- A genuine interest and passion for service, food, wine and spirits is a plus.
Education
Licenses and Special Requirements
- Valid driver's license.
- Food safety certification.
- Alcoholic beverage certification.
Physical Demands and Work Environment
- Regularly exposed to moving mechanical parts and outside weather conditions.
- Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat. The noise level in the work environment is usually moderate to loud.
- Able to meet and perform the physical requirements of the job and to work effectively in an environment that is typical of this position.
- Frequent lifting, bending, climbing, stooping, and pulling.
- Must be able to lift 75 pounds.
- Must be 18 years of age.
- Must be able to follow written and verbal instructions. Must have a reliable form of transportation to and from work.
General Information
Scheduled Shifts: Full-time, year-round position. Days and hours are based on club operations and weather conditions. Regularly works 45 hours per week.
Wage: Competitive wage, based on experience