What are the responsibilities and job description for the Server Assistant - DRP position at Oak Hill Country Club?
Department: Food & Beverage
Reports To: DRP Restaurant Manager, DRP Assistant Restaurant Manager, DRP Restaurant Supervisor
Supervises: N/A
Classification: Full-Time/Year-Round
Job Summary (Essential Functions): Donald Ross Pub Attendants are front line personnel who assist our servers; the attendant's primary function is to set, clean and maintain the dining room before, during and after meal service.
Job Knowledge, Core Competencies, and Expectations:
- Oak Hill Country Club's Acorns of Excellence.
- Neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
- Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
- Works harmoniously and professionally with co-workers.
- Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed. Expected to work 40-60 hours per week throughout the year and additional hours during event weeks.
- All other duties as needed.
Duties & Responsibilities:
- Assist the team in providing an exceptional service experience by adhering to Oak Hill food & beverage service standards, providing a five-star experience throughout.
- Familiarize yourself with our food and beverage options and daily specials.
- Promptly and discreetly clear and reset all tables.
- Responsible for opening and closing processes which may include cleaning equipment, breaking down goods, storing and restocking items, etc.
- Inspect and clean all china, glass, and flatware.
- Promptly and effectively resolve any service issues that arise, seeking assistance from server or management where appropriate.
- Work alongside, and in conjunction with, the Banquet Staff and Bartenders for Club events.
- Develop a strong working knowledge of member names and preferences.
- Ensure the cleanliness and organization of all dining room and back of house spaces.
- Assist others in their duties, as needed.
- Attend pre-shift meetings to learn shift particulars, and all other required meetings/trainings.
- Consistently follow laws and the club's policies for the service of alcoholic beverages.
- Carries out bylaws and policies set by the Board of Directors.
- Any, and all other duties, as assigned by the DRP Restaurant Manager, DRP Assistant Restaurant Manager, and/or DRP Restaurant Supervisor.
Experience
- Previous food & beverage experience preferred but not required.
Education
Licenses and Special Requirements
- Valid driver's license.
- Food safety certification.
- Alcoholic beverage certification.
Physical Demands and Work Environment
- Regularly exposed to moving mechanical parts and outside weather conditions.
- Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat. The noise level in the work environment is usually moderate to loud.
- Able to meet and perform the physical requirements of the job and to work effectively in an environment that is typical of this position.
- Frequent lifting, bending, climbing, stooping, and pulling.
- Must be able to lift 75 pounds.
- Must be 18 years of age.
- Must be able to follow written and verbal instructions. Must have a reliable form of transportation to and from work.
General Information
Scheduled Shifts: Full-time, year-round position. Days and hours are based on club operations and weather conditions. Regularly works 45 hours per week.
Wage: Competitive wage, based on experience
