What are the responsibilities and job description for the Shuttle Services position at Oak Hill Country Club?
Department: House
Reports To: Lodging and Front Office Manager
Supervises: n/a
Classification: Seasonal
Job Summary (Essential Functions): To consistently provide an exceptional and memorable member and guest experience upon arrival and departure of Oak Hill Country Club by offering friendly and welcoming shuttle services.
Job Knowledge, Core Competencies, and Expectations:
- Oak Hill Country Club's Acorns of Excellence.
- Neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
- Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
- Works harmoniously and professionally with co-workers.
- Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed. Expected to work x hours per week throughout the year and additional hours during event weeks.
- All other duties as needed.
Duties & Responsibilities:
- Greets members and guests with a warm and friendly welcome.
- Helps members and guests in and out of automobiles.
- Assists members with clubs at bag drop.
- Assists members and guests with luggage, golf clubs, etc.
- Provides shuttle cart service to various areas on the property.
- Provides guests with directions and information about daily banquet and club events.
- Communicates via radio with the Golf Service Center and Reception desk.
- Maintains a clean and safe parking lot.
- Monitors and controls vendor deliveries.
- Ensures employees are parking in authorized locations.
- Follows all safety protocols.
- Attends staff meetings.
- Performs other appropriate tasks assigned by the Director.
Education
- High school or equivalent education required.
Experience
- Country club experience strongly preferred.
Licenses and Special Requirements
- Valid driver's license.
Physical Demands and Work Environment
- Regularly exposed to moving mechanical parts and outside weather conditions.
- Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat. The noise level in the work environment is usually moderate to loud.
- Able to meet and perform the physical requirements of the job and to work effectively in an environment that is typical of this position.
- Frequent lifting, bending, climbing, stooping, and pulling.
- Must be able to lift 75 pounds.
- Must be 18 years of age.
- Must be able to follow written and verbal instructions.
- Must have a reliable form of transportation to and from work.
General Information
Scheduled Shifts: Full-time, year-round position. Days and hours are based on club operations and weather conditions. Regularly works 45 hours per week.
Wage: Competitive wage, based on experience
