What are the responsibilities and job description for the Training and Development Manager position at Oak Hill Country Club?
Job Summary
The HR Training & Development Manager is responsible for improving the productivity of the organization's employees. This position assesses company-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for employees. This position actively searches, creatively designs, and implements effective methods to educate, enhance performance, and recognize performance. Additionally, this role will involve auditing our service operations to maintain high standards of quality and Member satisfaction.
Job Knowledge, Core Competencies, Requirements, and Expectations
Supports and advances Oak Hill's mission, vision, values, and culture. Accepts responsibility to live Oak Hill Country Club's culture. Makes a positive contribution to business plan objectives, goals, and outcomes. Follows Oak Hill's Service Behaviors. Shows professionalism, empathy, and respect in all interactions with employees, members, and guests.
Strong presentation skills.
Take personal responsibility to actively listen to the employees, understand their needs, and take initiative to help the employees as your priority.
Take ownership of job duties. Offer team members assistance when necessary to help develop a fully competent and cohesive workforce. Recommends and develops process improvements and procedures to enhance productivity and improve service.
Responsible for personal development through training, collaboration, and teamwork. Understands and adheres to all policies, procedures, and regulations. Maintains knowledge of regulations appropriate for the position and attends all training as it relates to position-related regulations.
Adheres to Oak Hill's Human Resources confidentiality requirements and safeguards employee information.
Demonstrates professionalism in dress, tone, flexibility, and communication.
Consistently acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees. Maintains open and respectful communication with other departments. Handles conflict directly and discreetly.
Thorough knowledge of state and federal regulations related to HR.
Knowledge of Club policies and procedures.
Ability to motivate and influence others.
Ability to design and implement effective training and development plans.
Significant level of diplomacy, trust, and confidentiality.
Excellent oral and written communication abilities. Professional image that promotes Oak Hill Country Club's brand and culture. Excellent judgment and decision-making skills. Solid interpersonal abilities.
Ability to write clear, concise emails, facilitate meetings, and give presentations.
Training and Development
Develop comprehensive training programs for employees across various departments, focusing heavily on Food and Beverage, but not limited to kitchen, facilities, administration, grounds, golf, and racquets.
Facilitate employee training sessions, utilizing various methods such as presentations, workshops, videos, or role-playing exercises.
Consistently evaluate the effectiveness of training programs through assessments, surveys, and feedback mechanisms and make necessary adjustments to improve outcomes.
Partner with department heads and managers to identify gaps in service and / or learning, analyze those service gaps, and produce training solutions to see improvements.
Partner with department heads to create curriculums for interns and ensure rotations and appropriate training occurs. Conducts regular check-ins with interns.
Be a coach and mentor for managers and all employees - fostering a culture of learning and open communication.
Design and produce training materials, booklets, handouts, or any printed materials with the communications team.
Identify and nurture key talent, working with the Director of Human Resources to create team development pathways and succession plans.
Review employee surveys to identify areas of opportunity for improvements.
Audit member and employee feedback channels (social media, recruiting sites, Dining Feedback Forms) and develop training plans from member and employee responses.
Manage the training calendar, scheduling training classes around Club operations and ensuring the maximum attendance possible.
Participate in creating / updating materials and delivering New Hire Orientations with the Director of Human Resources.
Review and update New Hire Orientation materials regularly and identify improvements needed.
Maintains knowledge of the latest trends in training and development.
Build relationships with all team members and have a presence in Club areas during peak service hours.
Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
Manages, coordinates, and tracks all the annual training required across the club.
Leads job description reviews (revisions, creation of new).
Develop an in-depth understanding of HRIS. Create reports on demand.
Ensure employee forms and resources are correctly updated on the Intranet.
Assists with all recruitment efforts.
Develop and maintain organizational communications such as intranet, bulletin boards, newsletters, break room televisions, etc., to ensure employees have knowledge of training and development events and resources.
Serves as backup for Payroll.
Reviews external sites for employer reviews and works to improve overall club ratings.
Performance Measurements
The Director of HR is properly informed of work status and employee issues.
Effective working relationship exists with HR team and Payroll & Benefits Administrator.
Open positions are filled in a timely manner and handled with a sense of urgency.
Training and performance management programs are thoroughly administered with accuracy.
Excellent employee service is provided. Effective working relations exist with other departments.
All records are current, accurate, and organized.
Procedures for responsibilities are current and well documented. Fully cross-trained and competent in backing up HR Payroll & Benefits Administrator.
Professional business relations exist with outside service providers, trade professionals, auditors, and business contacts.
Performs all HR tasks with consistent and complete confidentiality.
E ducation and / or Experience
Bachelor's degree in Human Resource Management, Organizational Development or a related field preferred.
2-3 years of experience in a training-related role preferred.
Private club, restaurant, or hotel experience highly preferred.
Knowledge of HRIS systems and related software.
Fluency in Spanish and English preferred; ability to translate and assist non-English-speaking employees is a plus.
Licenses & Certificates
SHRM-CP certification preferred.
Physical Requirements
Must be able to sit or stand for a prolonged period of
All employees must maintain a neat, clean, and well-groomed appearance per Oak Hill's appearance
Must be 18 years of
Must have a reliable form of transportation to and from
Must be able to reach, bend, stoop, and lift up to 30
Ability to read, write, and communicate effectively in English, both written and
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