Business Relationship Manager (Hybrid)

Requisition Id 14441

Due to the security clearance requirements of this position, US citizenship is required for consideration.

Overview :

The Information Technology Services Directorate (ITSD) at Oak Ridge National Laboratory (ORNL) is hiring a Business Relationship Manager (BRM) in our Research Computing Support Division! Research Computing's mission is to provide embedded IT Support to enable and advance ORNL research through delivery of innovative, cost-effective technology solutions, providing an efficient IT user experience, while continuously improving performance, reducing complexity and risk.

The BRM acts as a strategic partner for programs and organizations across our R&D directorates and Strategic Partnership Program entities. You will work closely with these organizations to understand their needs, challenges and help provide a productive, efficient relationship between their organizations and IT Services within ORNL. You will gather new requests and work with research programs in translating programmatic deliverables to baseline IT scope and architecture requirements.

Major Duties / Responsibilities :

Partnership Engagement :

• Manage a diverse portfolio of technical customer engagements, including High Performance Computing, Cloud Computing, DevOps practices and Software Development.
• Collaborate with experts to anticipate and plan for emerging IT services, while effectively establishing and presenting internal and external customer priorities.
• Partner with ITSD technical teams as an internal advocate and representative for research partners during final design and scoping activities.
• Lead on customer problems and issues.

Communication :

Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications :

Preferred Qualifications :

Special Requirements :

Benefits at ORNL :

ORNL offers competitive pay and benefits programs to attract and retain dedicated people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include the following : Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

This position is located in Oak Ridge, Tennessee and requires onsite presence. We offer a flexible work environment that supports both the organization and the employee. A hybrid / onsite working arrangement may be available with this position, which provides flexibility to work periodically from your home, while reporting onsite to the Oak Ridge, Tennessee location on a weekly and regular basis.

Having difficulty using the online application system or need an accommodation to apply due to a disability? Please email : ORNLRecruiting@ornl.gov .

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and / or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.