Guest Service Agent

Guest Service Agent

We are seeking a friendly, detail-oriented, and tech-savvy Guest Services Agent to join our team at our boutique hotel and vacation rental agency. This role is ideal for someone who enjoys hospitality, customer service, and a dynamic work environment. In addition to handling traditional front desk duties, this position includes managing reservations for the hotel and for a diverse portfolio of furnished short-term and 30-night-plus vacation rental properties. With multiple properties to coordinate, there are varied tasks to handle, creating a dynamic, fast-paced, and rewarding environment. Additionally, this role includes light food service and administrative support.

Primary Responsibilities:Guest Services & Front Desk

• Provide warm and professional customer service to all hotel guests, ensuring a welcoming experience.
• Handle check-ins and check-outs efficiently, offering information about the property and local area.
• Answer guest inquiries via phone, email, and in person, addressing concerns and special requests.
• Prepare and serve coffee and scones for the complimentary breakfast service.
• Maintain cleanliness and organization in the front desk, common areas, and guest lounge.
• Help coordinate hotel and short-term rental reservations using online booking platforms.
• Assist guests with modifications, cancellations, and availability inquiries.
• Help coordinate with the housekeeping team to ensure rooms and homes are guest-ready.

Administrative & Technology Support

• Utilize Google Drive, Docs, and Spreadsheets for reporting, and internal communications.
• Learn and navigate online reservation platforms to manage bookings, availability, and guest communications.
• Assist with basic social media management, including updating listings, responding to guest inquiries, and engaging with potential guests.
• Support various hotel and rental projects, such as updating property information, organizing files, and coordinating marketing efforts.

General Hospitality & Team Support

• Assist with light office organization and back-office tasks as needed.
• Provide occasional support for property-related projects, ensuring smooth operations.
• Work collaboratively with the hotel team to maintain a seamless guest experience.
• Evening and weekend shifts are required as part of the hospitality industry, and applicants should be comfortable with a flexible schedule to meet guest and business needs.

Key Skills:

• Excellent communication and interpersonal skills to engage with guests and team members.
• Strong attention to detail, especially when managing reservations, schedules, and guest records.
• Ability to remain calm, professional, and solutions-focused under pressure.
• Comfortable using and learning various technology platforms, including booking systems, Google Drive, and social media tools.

This role is ideal for someone who enjoys multitasking, has a passion for hospitality, and is comfortable using technology to enhance efficiency. If you love providing top-notch service in a welcoming environment, we’d love to hear from you!

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 24 – 34 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Required)

Language:

• Spanish (Preferred)

Location:

• Hood River, OR 97031 (Preferred)

Ability to Commute:

• Hood River, OR 97031 (Required)

Ability to Relocate:

• Hood River, OR 97031: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22