Asst. Event Services Manager| Moody Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Assistant Event Services Manager reports directly to Vice President of Event Services. The Assistant Event Services Manager is responsible for assisting with the planning and execution of Moody Center events including basketball games, concerts, and family shows.

This role will pay a yearly salary of $55,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until March 7, 2024

Responsibilities

• Develop and maintain effective working relationships with clients, partners, and all stakeholders.
• Assist with managing and advancing both large scale events and ancillary events including concerts, sports events, VIP receptions and special events.
• Communicate and disseminate event related information to appropriate departments, vendors, and others to ensure necessary levels of staffing coverage and overall event understanding.
• Meet with internal and external groups to plan and organize assigned events and/or meetings.
• Resolve problems in a timely manner; analyze and gather information and identify alternative solutions quickly and effectively.
• Work with Event Managers to ensure all laws, codes, ordinances, polices, procedures, risk management, safety precaution, rules/regulations and emergency procedures are followed. 
• Effectively lead, direct, and work alongside with guest services part-time staff with the goal of creating exceptional experiences at Moody Center events.
• Empower staff to take opportunities to make memorable experiences and/or resolve guest concerns timely, effectively, and with great service.
• Assist with creating and leading events for part-time staff recognition and provide continuous opportunities for staff to remain engaged and part of the team.
• Manage scheduling of all part time staff requested per event through various scheduling platforms.
• Coordinate staff check-ins, call offs, event briefings and post event meetings with other Guest Services teammates.
• Serve as Manager on Duty with full autonomy for assigned events in the absence of other Management staff.
• Order and maintain Guests Services assets, equipment, uniforms, supplies, etc.
• Collaborate with events and guest services team members on various projects.
• Respond to staff and guest inquiries and concerns daily through both verbal and written communication.
• Assist with managing Guest Services activities (Lost and Found, Tots tag-a-long program).
• Answers the Guest Services Hotline promptly, answering any inquiries courteously.
• Take ownership of assigned events in the facility inclusive of scheduling staff, working with tour personnel and briefing relevant stakeholders.
• Liaison with the Best Crowd Management events team to ensure operations are carried out professionally.
• Ensure oversight of all incident reports during events and that accurate information is being documented.
• Maintain a high level of professionalism in all communications, both verbal and written, when interacting with key stakeholders and clients to provide the highest possible level of service.
• Help build and manage a safety platform focusing on safety of employees, vendors, artists, clients, patrons, etc.
• Assist the Director of Security in delivering reports detailing overall program compliance and program effectiveness.
• Effectively manage internal security technology programs including Genetec and ISS 24/7.
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building, exposure to loud sounds, climbing of stairs.

Qualifications

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree from an accredited college or university in public assembly facility management, hospitality management, business administration, or a related field preferred. Relevant education and experience may be substituted as appropriate
• 2-4 years’ experience in large sports and/or music entertainment management and/ or production
• Event experience with large-scale events in a stadium or concert setting of a similar size (15,000 seats) is highly desirable
• Extremely organized and detail-oriented, resourceful, quick learner and able to handle multiple projects and simultaneously
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Excellent customer service skills 

Working Conditions:

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Salary : $55,000