What are the responsibilities and job description for the Box Office Supervisor | Part-Time | Snapdragon Stadium position at Oak View Group?
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
Snapdragon Stadium is looking for friendly, motivated individuals to supervise our ticket seller staff, and assist in box office operations. As a Box Office Supervisor you will assist, direct and provide supervision to all ticket sellers on event days.
This role pays an hourly wage of $21 to $23.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
This position will remain open until May 2, 2025.
Responsibilities
- Supervises ticket seller staff on event days; assist with game day set up, customer service questions, and technology issues.
- Works with Assistant Box Office Manager on game day set up which includes pre-event briefings and ticket seller staff deployment.
- Utilizes the Ticketmaster ticketing system to process ticket sales, troubleshoot customer issues and provide staff support.
- Ensures the ticket seller staff is implementing and following all box office policies and procedures.
- Performs all other duties as assigned by Assistant Box Office Manager and/or Box Office Manager.
Qualifications
- Minimum of high school degree. Bachelor’s degree or currently pursuing a bachelor’s degree preferred
- Minimum of 1year of experience supervising customer service staff
- Previous experience with ticketing systems, Ticketmaster experience preferred
- Strong problem-solving skills
- Demonstrates outstanding work ethic and leadership skills, including excellent attendance, professional appearance and behavior
- Displays a positive and team-oriented attitude
- Required to work flexible hours including evenings, weekends and holidays
- Bilingual applicants encouraged
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Salary : $21 - $23
