Branded Outlet Manager l Full-Time | McCormick Place Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

This position is responsible for managing the day-to-day operations of all Starbucks retail stores. Must maintain all corporate guidelines and requirements as set forth by each individual brand and concession operations in McCormick Place Convention Center.

This role will pay an annual salary of $60,000.00-$75,000.00.

Benefits for Full-Time roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until July 4, 2025.

About the Venue

McCormick Place located in Downtown Chicago is the largest and most flexible convention center in North America., With over 2.6 million square feet of exhibition space, the campus proudly hosts some of the world’s largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors to Chicago every year.

Responsibilities

• Undergo all training required by each individual branded concept to manage these units.
• Train employees to meet expectations of all branded corporate requirements inclusive of promoting the culture, value and missions of the outlet and OVG.
• Maintain all reporting requirements as required by each branded concept.
• Supervise and coach concessions employees in delivering “first class” customer service while anticipating the customer and store needs by evaluating the environment and customer cues.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to internal/external staff.
• Able to work under pressure and maintain a calm demeanor during periods of high volume or unusual, events to ensure the outlet operates to standard while setting a positive example during all shifts.
• Direct storage, preparation, and serving of refreshments by staff at refreshment stand or circulating throughout audience.
• Inventory par levels on hand at beginning/end of each day or other designated periods.
• Work within guidelines for food and labor costs.
• Oversee the opening (set-up) and closing duties of branded locations.
• Work with electricians and telecoms for portable locations.
• Input of daily reconciliation of all locations.
• Assist with the development of work plans, show floor set-ups, including scheduling and ordering; assigns appropriate duties to subordinates; makes hiring decisions and administers employee disciplinary documentation.
• Inspects food service facilities to ensure equipment and building meet state, local health laws and internal regulations.
• Inspects and samples prepared foods to maintain quality standards and sanitation regulations.
• Must be able to work in a fast-paced environment.
• Any other duties as assigned.

Qualifications

• Bachelor’s degree in food & Beverage Management or related field desired.
• Minimum 2-5 years’ experience in management level position in Food & Beverage or equivalent training experience.
• Certification in Food Service Sanitation/Serv-Safe Certified.
• Prior supervisory experience.
• Prior experience in a Union environment.
• Computer literate (i.e. Word, Excel, Micros).
• Must be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Salary : $60,000 - $75,000