Desktop Support Engineer | Full-Time | Denver Tech Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Desktop Support Engineer is responsible for the local day-to-day needs and support of the OVG Denver office and works with our outsourced Level 1 Help Desk partner in providing remote support for our remote users in other offices and venues. This position will also be asked to periodically participate in technology project planning and execution, as assigned by IT leadership.

This role pays an hourly rate of $31.85-$36.25.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 11, 2025.

Responsibilities

• Provide prompt, thorough, and courteous support to staff, including executive leadership
• Work effectively and cooperatively with individuals from diverse backgrounds
• Respond to support tickets and requests in the ticketing system in a timely and efficient manner
• Troubleshoot, diagnose, and resolve issues with PC and Apple equipment, including reimaging, hardware replacement, and software (re)installation
• Troubleshoot, diagnose, and resolve issues with conference room technology and web conference platforms
• Install, configure, test, and maintain end-user technology equipment, including desktops, laptops, printers, peripheral devices, productivity software, etc
• Coordinate with third-party support and equipment vendors, as needed
• Follow and provide constructive feedback on standard operating processes and procedures
• Maintain an accurate and updated asset inventory of computing hardware
• Recommend changes to existing technologies and methods to improve the quality and timeliness of technical support

Qualifications

• An associate’s degree in computer science, information systems, or related field, or equivalent job experience
• Minimum of five (5) years of experience in a desktop support role in an enterprise-level environment with both Windows and Mac devices in a Microsoft Office 365 environment
• Experience using the Microsoft 365 Admin Portal, EntraID (Azure AD), and Intune
• Understanding of networking concepts: DHCP, DNS, LAN, WLAN, and cloud computing
• Knowledge and understanding of scripting (PowerShell experience preferred)
• Maintain current knowledge of related technology advancements and trends
• Excellent written and verbal communication skills and be able to read and write in English
• Lift and carry up to fifty (50) pounds for short distances while observing safe lifting and carrying practices
• Walk, climb, stand, stoop, bend at the waist, lift and carry sufficiently to perform tasks
• Sit for extended periods with intermittent walking

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Salary : $32 - $36