Director of Event Services | Mobile Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Director of Event Services will oversee the Events, Box Office and Group Sales Departments. This individual will manage every aspect of front of house operations in the facility from the advance planning stages through the end of the event; position will recruit, train, motivate, and evaluate all front of house staff including box office, ticket sales, group sales, building security, guest services, parking and medical staff. This person will also coordinate police presence and local public safety officials to ensure events run smoothly; coordinate communication between event related staff and delegate assignments and be responsible for overall customer and lessee satisfaction.

This role pays an annual salary of $85,000 to $95,000 and is bonus eligible.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until April 18, 2025.

Responsibilities

• Select, train, motivate and evaluate front of house staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Responsible for planning, coordinating, and facilitating the logistics of events throughout the Casper Events Center; act as liaison for building with all parties involved in the event
• Timely and accurately communicate with building staff all requirements necessary for the events
• Prepare event estimates as determined by requirements using annual budget as a guide
• Detail event for client approval and internal communication by creating events in Event Booking online software
• Coordinate event seating layouts with box office when necessary
• Coordinate show requirements with tour production managers
• Oversee box office operations, ensuring reports, and methodology are following accepted departmental standards
• Oversee group sales department to maximize ticket sales and financial profitability
• Prepare data sheet for building personnel prior to each event
• Present event previews/reviews in weekly staff meeting
• Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.  
• Deliver timely and accurate event information to the finance department for settlement/invoicing
• Exercises discretion and utilizes independent decision making during events that will best represent the Casper Events Center and serve the client.
• Troubleshoot during event preparation and during event to ensure that all event and box office setups are correct including making decisions about policy, procedures, billing and staffing
• Oversee all production, set up, event staff, event-related contract services
• Create work schedules for event staff, box office staff, group sales staff, security staff, police fire and EMS staff and delegate assignments and review performance and results
• Communicates in a timely fashion any/all problems and proposed solutions to the General Manager
• Receives and responds to complaints from tenants and the public or refers them to the General Manager if necessary
• Prepares events and box office reports noting attendance, times, significant problems, etc.
• Finalizes lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
• Interacts with other facility staff in a courteous, cooperative, and professional manner

Qualifications

• Bachelor’s degree in a related field from an accredited college/university with major coursework in facility management, marketing, business administration or related field preferred
• Five- seven (5-7) years of increasingly responsible facility management.
• Proficient in the use of Microsoft Office programs.
• A complete understanding of the Paciolan ticketing system; terminology, reporting, programming and troubleshooting.
• An understanding of group sales methodology, processes and techniques.
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices,
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment with strong attention to detail and organization
• Ability to work independently and as part of a team
• Must be able to work a flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.
• Event management experience in a stadium, arena, convention center or public assembly facility setting highly preferred.
• Experience with AutoCAD preferred.
• Production experience involving concert set up, audio, video, lighting, and rigging preferred.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Salary : $85,000 - $95,000