Director of Parking | Greensboro Complex

Overview

The Director of Parking will be responsible for leading, developing and managing the overall parking and transportation operation at the Greensboro Complex and Tanger Center, Greensboro, NC. This individual will also develop operational strategies to ensure an exceptional experience for employees and guests while generating positive financial returns and supporting the goals and objectives of the department.  The role will work with stakeholders to develop and implement a strategic parking plan utilizing industry best practices. This position requires a leader who can provide innovative solutions that support the experience our guests expect. The Director of Parking reports directly to the Assistant General Manager, Operations. 

This role will pay a yearly salary of $90,000 to $110,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until March 4, 2025

Responsibilities

The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills required of employees so classified.

• Provide leadership for the parking and transportation department including operational oversight, administration, management, budgeting, planning and coordination of all parking facilities, transportation elements, and pedestrian management.
• Oversee all operations including staffing plans, guest experience, coordinating parking needs for all internal and external stakeholders (events, employees, tenants, visitors, vendors, and contractors).
• Design, develop and implement short and long-term business plans that optimize operations, improve the guest experience, generate new revenue opportunities, and strengthen relationships with key stakeholders and customers.
• Act as the liaison between transportation agencies and clients to ensure proper scheduling for various events.
• Coach and mentor employees to create a cohesive unit that is focused on the common goals of excellent customer service, efficient parking operations, safe pedestrian management, and team unity.
• Review analytics, trend analyses, forecasting and reporting to help improve the operational and financial performance of the department.
• Champion innovation by continually researching new parking and transportation technologies and/or operating methodologies that other venues or companies have adopted, and devise strategies to integrate proven solutions into the operations.
• Partner with internal departments and other key stakeholders to ensure parking needs are continually communicated and completed, for events in particular.
• Integrate customer feedback and community concerns into ongoing parking program refinements and system improvements.
• Establishes performance expectations and standards for all levels of employees and vendors to achieve or exceed performance.
• Work with HR and other departments to ensure all organizational policies and procedures are followed.
• Manage contract compliance with business teams and financial obligations from contracted transportation and parking vendors.
• Promptly investigate and respond to customer inquiries, complaints, and issues that arise and be prepared to resolve issues professionally.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor's degree.
• 7 years of progressive experience relating to Parking and Transportation in a high-volume operation.
• Management of parking operations involving large venues, special events, office and/or retail.
• Experience utilizing MS Office, Scheduling Software and PARKS software.
• Experience using Park Hub is a plus.
• Ability to work extended hours including nights, weekends, on-call status, and holidays, as necessary.
• Working knowledge of parking best practices and applying technologies to maximize service and revenues.
• Experience in the development and management of operating and event-related budgets.
• Experience managing a large staff of 50 to 100 full and part-time employees.
• Ability to anticipate problems and implement immediate corrective action.
• Highly organized with excellent project management skills and the ability to meet tight deadlines and work effectively in a high-pressure environment.
• Considerable knowledge of safety regulations and other federal, state, and local laws and regulations.
• An ability to lead, give clear and concise direction, and provide feedback to staff.
• Excellent communication, interpersonal, organizational, and problem-solving skills required.

Core Competencies

• Confidence
• Leadership
• Proactive, service focused
• Flexibility 
• Well-organized 
• Attention to Detail
• Works well under pressure
• Entrepreneurship

Salary : $90,000 - $110,000