Director of Service | Brulee Catering

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Director of Service will oversee the Events and Staffing Departments. This individual will manage every aspect of front of house service across the entire orgainzation from the advance planning stages through the end of the event.  This position will recruit, train, motivate, and evaluate all front of the house team members. This person will also be responsible for overall customer and client satisfaction.  The successful applicant will be our Brand Ambasador.  This person will also ensure that all events are delivered to the highest standards of service.

This role pays a yearly salary of $80,000 to $100,000 and is bonus eligible.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until May 2, 2025.

Responsibilities

• Select, train, motivate and evaluate front of house staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Responsible for planning, coordinating, and facilitating the logistics of events throughout the Brulee portfolio and to act as a liaison with all parties involved in the event
• Timely and accurately communicate with building staff all requirements necessary for the event
• Prepare event estimates as determined by requirements using annual budget as a guide
• Detail event for client approval and internal communication
• Coordinate event seating layouts when necessary
• Coordinate show requirements with tour production managers if applicable
• Oversee all front of house operations, ensuring reports, and methodology are following accepted departmental standards
• Oversee staffing department to maximize financial profitability
• Prepare data sheet for building personnel prior to each event
• Present event previews/reviews in weekly staff meeting
• Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.  
• Deliver timely and accurate event information to the finance department for settlement/invoicing
• Exercises discretion and utilizes independent decision making during events that will best represent Brulee and serve the client.
• Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing
• Oversee all production, set up, event staff, and event-related services
• Oversee work schedules for event staff and delegate assignments and review performance and results
• Communicates in a timely fashion any/all problems and proposed solutions to upper management
• Receives and responds to complaints from tenants and the public or refers them up the chain if necessary
• Prepares event reports noting attendance, times, significant problems, etc.
• Finalizes lessee requirements including table arrangements and number and nature of support personnel (security guards, florists & decorators)
• Interacts with other facility staff in a courteous, cooperative, and professional manner

Qualifications

• Minimum 5-7 years of previous event operations and supervisory experience at an orgainization with similar service, guest relations and operational standards.
• Extensive and practiced knowledge high-end catering and event service standards.
• Proven track record of success within the hospitality industry.
• Strong understanding of Events market in Philadelphia.
• Must be fluent in English. Helpful if conversant in Spanish.
• Ability to read, analyze and interpret general business documents, safety rules, professional journals, technical procedures, and governmental regulations.
• Ability to compose reports, business correspondence, task lists and procedure manuals.
• Ability to effectively present information and respond to questions from managers, team members and guests.
• Ability to apply creative solutions to practical problems and situations where limited standardization exists.
• Ability to remain flexible in determining a variety of problem solving approaches. The employee must have the ability to maintain emotionally healthy composure and professionalism in stressful situations.
• Must have open availability including early mornings, late nights, weekends and holidays.
• Exceptional customer service, interpersonal, written, and verbal communication skills.
• Experience in a fast paced environment and ability to multi-task and work under pressure while still being detail oriented and personable.
• Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis.
• A significant portion of the work day requires walking and standing.
• Must have proper employment authorization needed to work in the United States.
• Bachelor’s degree in a related field from an accredited college/university with major coursework in management, marketing, business administration or related field preferred
• Proficient in the use of Microsoft Office programs.
• Knowledge of operational characteristics of events, including management and control techniques; fire and public safety regulations, food service practices
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make decisions in a fast paced high pressure environment with strong attention to detail and organization
• Ability to work independently and as part of a team
• Event management experience highly preferred.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Salary : $80,000 - $100,000