Event Security | American Bank Center

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

This position is committed to providing World Class Service for allAmerican Bank Center events.  The Event Security position is responsible for ensuring the safety and security for all events.  Special security assignments may be available during non-event days/nights.  The security team is a provider of direct service to our guests and must always exhibit a professional and courteous demeanor.

Responsibilities

• Observes and reports activities and incidents at assigned areas providing security and safety for a client's property and the facilities assets.
• Preserves order, controls access, and may act to enforce regulations and directives for the site pertaining to the buildings policies towards contractors, staff and guests entering the premises.
• Patrols assigned location monitoring unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
• Secures property on both sides of the facility (s).
• Locks and unlocks facility doors.
• Notifies Command of unsecured rooms and documents accordingly.
• Ensures no unauthorized personnel are permitted in secure areas.
• Verifies tickets and credentials for events and facility access
• Performs searches of bags to eliminate contraband
• Performs crowd control
• Alerts the proper departments of any situations that arise.
• Work with other departments to ensure that Security standards are met and exceptional customer service to patrons, vendors, clients and employees is delivered.
• Ensures a safe working environment for all employees by following the life safety and emergency program as needed
• Monitors electronic surveillance equipment and observes attendees
• Appropriately deals with unruly people.
• Notifies EMS and police of medical or hostile situations
• Responds to emergency situations and documents on incidents reports
• Maintains accurate record/time keeping of security logs.
• Ensures found items are turned into to the Event Services Manager and are documented accordingly.
• Must complete and sign the required check list and notify command accordingly.
• Responsible for the checking in and out process of radios and carts.
• Maintains the proper image and generates positive public relations with patrons and staff.
• Responsible to be knowledgeable of event schedules when assigned the Front desk post, as this is the first point of contact for patrons.
• Front desk post is responsible for answering and directing phone calls.
• Directs patrons to proper rooms and checks bags to prevent outside alcohol or restricted items from entering the facility.
• During events ensures all TABC laws & building regulations are followed.
• Other directives and duties that may be assigned by supervisor or management.

Qualifications

• Prior security experience preferred, but not required.
• Able to work American Bank Center events as assigned.
• High school diploma or equivalent required.

• Must be a non-commissioned officer as mandated by the State of Texas.

• Strong oral and written communication skills in the English language required
• Ability to work beyond traditional business hours, including nights, weekends and select holidays, is required
• Must demonstrate strong attention to detail
• Must have earned or can earn valid CPR certification
• Must demonstrate a positive, professional, and customer-focused attitude

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.