Guest Services Concierge|Part-time| McCormick Place

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Guest Services Concierge primary responsibility is to deliver outstanding customer service to guests, patrons, tenants, and employees, both pre, during, and post-events ensuring their experience exceeds expectations. Focused on elevating the guests experiences through personalized greetings and insightful recommendations on local dining and businesses, ensuring each interaction leaves a lasting impression.

This role will pay a hourly wage of $18.00-$20.00

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

McCormick Place located in downtown Chicago is the largest and most flexible convention center in North America., With over 2.6 million square feet of exhibition space, the campus proudly hosts some of the world’s largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors to Chicago every year. 

Responsibilities

• Greet customers with a friendly sincere welcome using a positive and clear voice
• Answers inquiries, offers suggestions, and provides information to guests pertaining the facility, local community and/or the City of Chicago
• Provides information to guests pertaining to attractions, shopping, nightlife, recreational opportunities etc.
• Develops and maintains relationships with local restaurants and businesses to maintain up to date on their hours of operations and services
• Actively promotes and provides information on a variety of onsite business services
• Assist with coordinating onsite wheelchair services with the third-party vendor.
• Coordinates information and services provided by event management during all shows ensuring accuracy of details
• Maintains the appearance of the Guest Services Areas throughout campus
• Attends production and pre-show meetings as a representative of Guest Services as needed
• Conducts facility walk throughs evaluating facility signage and/or show signage and recommends improvements to improve the guest experience 
• Provides weekend coverage of Guest Services department during shows
• Performs other job-related duties as assigned

Qualifications

• A minimum of 3-5 years' experience with guest relations in an active changing environment.
• Excellent knowledge of the City of Chicago and its features
• Excellent interpersonal, verbal, and written communication skills
• Excellent problem solving and critical thinking skills
• Must have a positive attitude with the ability to remain flexible and patient
• Must be able to work with little or no supervision
• Must be able to work flexible hours including nights, weekends and holidays as required based on event calendar and beyond normal business hours as required.
• Proven leadership and organizational skills.
• Demonstrated ability to function in a fast-paced, high-pressure environment.
• Proficient in use of Microsoft Office applications.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Salary : $18 - $20