What are the responsibilities and job description for the Guest Services Team Member | Charleston Coliseum and Convention Center position at Oak View Group?
Overview
Guest Services Team Member to include usher, ticket taker, sensory room desk, premimum space / suite attendant, and greeter
This role will pay an hourly wage of $11.25 to $12.25.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Provide friendly and helpful direction to patrons.
- Ensure that the section of responsibility is clean and that all physical equipment is in good working order. Throughout the event, this section should be monitored closely to serve all guests and to respond to any “trouble situation”.
- Check all passes, credentials and tickets for the correct location, date and time.
- Maintaining a safe environment at all times for guests.
- Enforcing all Colliseum and Event Complex policies and procedures.
- Prepare for each event by acquiring all pertinent show information.
- Familiarity with the ticketing system and correctly operating the ticket scanners and turnstiles.
- Moving patrons through the gates and lines of access as quickly as possible.
- Visually inspecting guests for bottles, cans or any other item not permitted into the facility.
- Directing patrons through the proper entrances and areas that allowed for public access.
- Preventing entrance to emergency exit doors and to all areas that are not public access.
- Asking and utilizing event supervisors and management staff for assistance whenever needed and reporting all suspicious behavior.
- Greet and provide direction and assistance to club and suite guests while protecting their limited access areas in the venue.
- Greet incoming guests and accommodate their needs and requests.
- Perform related duties and responsibilities as required.
Qualifications
- Effective oral communication and writing skills
- Ability to interact with guests and staff on a professional basis
- Must have a earned a high school diploma or equivalent GED
- Previous experience preferred
- Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays
Salary : $11 - $12
