Housekeeping/Setup Manager | Greater Richmond Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

Under general direction from the Senior Housekeeping Manager, the Housekeeping/Setup Manager manages and coordinates the overall custodial, housekeeping and event setup/teardown activities and operations for the facility and provides responsible staff assistance to the Senior Housekeeping Manager and Director of Operations.

This role will pay a salary of $60,000-$65,000 annually.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until February 20, 2025

Responsibilities

Job Duties (Including, but not limited to):

• Provide management of services and personnel involved in custodial, housekeeping and event setup & teardown operations for the facility: plan, direct, coordinate, and review the work plan for housekeeping/setup personnel; assign work activities, projects and programs; monitor workflow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods and procedures and to identify and resolve challenges
• Assist in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions
• Ensure compliance with event worker orders and relevant Building Code, Fire Code and ADA regulations
• Select, train, motivate and evaluate housekeeping/setup personnel; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures
• Generate purchase orders for approval with respect to supplies, equipment, services and labor. Place approved orders and process invoices for payment once items have been received.
• Prepare and process payroll work sheets of subordinates; submit to Senior Housekeeping/Setup Manager for approval
• Receive, approve/deny leave requests; maintain records of leave requests for subordinates.
• Develop and maintain accountings for labor and materials by event and cost category
• Manage the assignment, distribution, maintenance, and repair of equipment used by the Housekeeping/Set-up Workers including ride-on scrubbers and sweepers, carpet cleaners, forklifts, wet vacs, hand held vacs, etc.
• Ensure compliance with the departmental standards and reporting requirements
• Assist in the development and administration of the Operations Department budget; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and obtain approval for all housekeeping/setup related expenditures; receive and maintain supplies; make recommendations for, and implement approved budget adjustments as necessary
• Operate a wide variety of equipment including vans, pick-up trucks, forklifts, high-lifts, floor scrubbers, and other vehicles as required
• Maintain storage areas and equipment in designated areas in a neat and orderly manner
• Maintain hazardous materials communication program, material safety data sheets and required records and permits as required
• Maintain knowledge of and ensure compliance with relevant federal, state and local regulations
• Make recommendations for Capital purchases related to areas of functional responsibility
• Attend internal meetings representing the operations department
• Communicate clearly and concisely in the English language, both orally and in writing
• Perform other duties as required

Qualifications

Knowledge Of:

• Operational activities of public assembly facility housekeeping and event setup operations
• Event presentation and event production needs
• Must have and be able to demonstrate computer skills in Microsoft office applications (Outlook, Excel, and Word), Internet Browsers, and accessing stored files on a computer
• Principles of supervision and training
• Purchasing policies and procedures
• Proper use and maintenance of hand and power tools related to job functions
• Other public assembly facility related operations including drayage, decorators, maintenance, trades, audio-visual, electrical, equipment, etc.
• Terminology used in entertainment and convention settings
• EEOC, OSHA and ADA regulations
• Fire and public safety regulations
• Relevant federal, state, and local regulations
• Customer Service practices

Ability To:

• Work effectively in a service-oriented environment subject to frequently changing priorities
• Work under high pressure in meeting urgent deadlines
• Plan, direct, and evaluate the work of subordinates
• Complete complex paperwork on time and in a timely manner
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with staff, contractors and facility users
• Work a flexible schedule as determined by the Senior Manager of Housekeeping/Setup, including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days

Experience:

• Minimum of five (5) years of increasingly responsible experience in housekeeping and event setup operation in a convention center, hotel, sports venue or other public assembly facility, with at least two (2) years of supervisory responsibility
• Managing training, review of performance and employee discipline
• Bachelor’s or Associate’s Degree in a related field preferred; High School Diploma or equivalent GED required
• Possession of, or ability to obtain a current CPR certificate
• Possession of, or ability to obtain a Virginia driver’s license

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Salary : $60,000 - $65,000