Member Experience Coordinator | Full-Time | Ken Garff University Center Club

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Member Experience Coordinator is responsible for conceptualizing, marketing, and executing innovative member programming to drive engagement and enhance the overall member experience. This role requires creativity, excellent organizational skills, and an outgoing personality to interact with members and ensure exceptional events that foster community and excitement. 

This role will pay an hourly rate of $20.00-$22.00.

Benefits for Full-Time roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until July 4, 2025.

About the Venue

The Ken Garff University Club is the premier private social club in Rice-Eccles Stadium, offering members a place to connect, celebrate, and thrive. We pride ourselves on creating unforgettable experiences for our diverse member base, including University of Utah alumni, faculty/staff, sports fans, and the Salt Lake City community. 

Responsibilities

• Brainstorm, develop, and implement unique and engaging events tailored to the diverse interests of our members, including social gatherings, networking events, family activities, and community-focused programs.
• Develop detailed event plans including budgets, timelines, logistics, and creative concepts.
• Coordinate all aspects of event setup, execution, and teardown, ensuring smooth and seamless operations.

• Act as the face of the club during events, warmly welcoming members, fostering connections, and addressing their needs.
• Gather member feedback during events to continuously improve future programming.
• Member Relationship Building: Actively seek to build and strengthen relationships with members to increase retention, loyalty, and engagement. Identify opportunities to improve member satisfaction through thoughtful event planning and follow-up initiatives.

• Source, negotiate, and manage relationships with vendors and event partners to deliver high-quality experiences.
• Oversee vendor setup through AP, ensuring vendor compliance and timely processing of invoices.

• Input and manage event details in club management systems to ensure accurate tracking of attendance, revenue, and feedback.
• Analyze event performance metrics and recommend improvements to drive engagement and enhance member satisfaction.

• Work closely with the membership sales and member experience team to align events with strategic membership goals.
• Partner with the membership assistant for marketing and promotional needs to support marketing efforts.
• Partner with other departments to ensure operational support for events and member programming.

• Post-Event Analysis: Lead post-event debriefs, gathering feedback from attendees, vendors, and staff. Create and present reports on event success, areas for improvement, and member feedback.

• Promote Club Events: Assist in promoting events through digital and social media channels, email newsletters, or other platforms to ensure maximum member participation.

Qualifications

Required Skills & Traits: 

• Outgoing and personable, with excellent interpersonal and communication skills. 

• Confident and eloquent communicator, able to engage professionally with members in diverse social settings.  

• Creative thinker with a passion for delivering innovative and engaging experiences. 

• Highly organized, with the ability to manage multiple projects and adapt to changing priorities. 

• Proactive and high-energy, with a problem-solving mindset and can-do attitude. 

• Strong written communication skills, with experience creating promotional content. 
• Flexibility to work evenings and weekends as needed to support events and member programming.

Experience: 

• Previous experience in event planning, hospitality, or membership engagement is highly preferred. 

• Proficiency in Microsoft Office Suite; Canva; experience with event management software (CaterPro, MembersFirst, MemberPride, Ungerboeck) is a plus. 

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Salary : $20 - $22