Membership Assistant | Part-Time | Ken Garff (Utah) University Center Club

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Membership Assistant plays a vital role in supporting the operations of the membership team by managing administrative tasks, data entry, reservations, and member interactions. This role also provides marketing and social media support to ensure seamless communication and engagement with members. The Membership Assistant is a front-line representative of the Club, creating a welcoming and professional atmosphere for all members and guests.

This role pays an hourly rate of $18.00 to $20.00.

Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until June 13, 2025. 

About the Venue

The Ken Garff University Club, located in the South End Zone of Rice-Eccles Stadium, is a premier private social hub for alumni, faculty, staff, and the Salt Lake City community. Offering stunning views, exclusive amenities, and a vibrant calendar of events from game-day celebrations to themed soirées, the Ken Garff University Club creates memorable moments in an unparalleled setting. The club is a unique space for dining, networking, and celebrations.

If you’re passionate about delivering exceptional member experiences in a dynamic, high-energy environment, this is the perfect place to grow your career while being part of something truly special.

Responsibilities

Administrative and Data Management

• Data Entry & System Management: Enter and maintain accurate data within key systems such as Ungerboeck, CaterPro, MembersFirst, MemberPride, and others to ensure data integrity and consistency across the department.
• Boardroom Reservations & Coordination: Serve as the primary point of contact for boardroom reservations, working closely with members to ensure seamless scheduling, setup, and overall experience. Coordinate with internal teams to ensure all details—such as catering, AV needs, and room configuration—are properly executed. Proactively check in with members before and after their meetings to enhance satisfaction.
• Non-App Reservations: Manage reservations for additional spaces such as co-working areas and new member benefit spaces. Handle booking requests, coordinate schedules, and confirm details with members and staff.
• Parking Code Management: Issue, track, and troubleshoot parking codes for members attending events or using club facilities. Work with Commuter Services to submit new parking codes for new members and cancel codes for resigning members.

Member Support

• Front Desk & Member Experience: Greet members and guests, assist with reservations, and address membership-related inquiries. Maintain a professional and welcoming presence to ensure an excellent first impression.
• Member Assistance & Issue Resolution: Act as a primary contact to resolve member questions or concerns promptly, ensuring a positive experience and long-term retention.
• Member Feedback & Surveys: Assist in developing and distributing post-event and dining surveys. Track feedback and collaborate with the team to make improvements that enhance the overall member experience.

Qualifications

• Proficiency in Microsoft Office Suite and familiarity with tools like Ungerboeck and CaterPro (training will be provided).
• Strong organizational skills with attention to detail.
• Excellent interpersonal and communication skills.
• A proactive, team-oriented attitude and the ability to multitask effectively.
• Experience with social media platforms and basic content creation tools is a plus.
• This position is an exciting opportunity for someone looking to build their skills in member relations, marketing, and event coordination in a fast-paced and supportive environment.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Salary : $18 - $20