What are the responsibilities and job description for the Premium Seating Concierge | Part-Time | Donald L Tucker Civic Center position at Oak View Group?
Overview
As a member of the Premium Seating Concierge Staff Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will be a main point of contact at the VIP Entrance with the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to greeting patrons, ticket scanning, and directing traffic. As a frontline representative of the Donald L. Tucker Civic Center, you will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to provide a positive and efficient check-in experience.
This role will pay an hourly wage of $12.50 to $13.75.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Prepare the VIP lobby for use; this could include but not limited to wiping down countertops, looking for potential hazards, reporting any issues to a supervisor
- When gates open, welcome patrons with a great smile and helpful attitude
- Scan event tickets insuring that the proper ticket is being used to gain entry
- Assist patrons in locating their suite or club
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests to help accommodate their ADA accessible needs
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow within the lobby
- Be knowledgeable about arena emergency evacuation plan to safely assist guests during the unlikely event of an emergency
Qualifications
- Experience in a hospitality or entertainment environment is preferred
- You must have a customer service first mentality and love working with and helping people
- Ability to stand for long periods of time
- You must be able to maintain a POSITIVE attitude while handling difficult situations
- Flexible schedule: Availability to work most home basketball games. Weekend availability is needed
Salary : $13 - $14
