Security Manager| BOK Center

Overview

The Security Manager is responsible for the management and performance of the Security team.  Under the supervision of the Sr. Security & Safety Manger, this position provides oversight, direction and supervision of all matters related to safety and security of the general public, employees, guests and visitors of OVG Tulsa and surrounding property.  Also coordinates and supervises specific event-related security as required.

Salary is $49,900-$55,000/ yearly

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Responsibilities

• Provides input and maintains security and safety policies, programs, and standard operation procedures to protect and minimize facility liability exposures and losses.
• Oversees all security and safety in such a manner as to ensure the highest possible level of security, safety and comfort to all patrons and employees.
• Adopts a customer service philosophy and public relations approach to the performance of all duties. Establishes and promotes this philosophy with department staff.
• Conducts investigations related to security incidents, loss prevention issues, or other facility/company issues.
• Trains security staff on emergency procedures including but not limited to fire safety, severe weather threat, and active shooter. Oversees onboarding for new security personnel.
• Serves as liaison and works closely with event organizers, show managers, and show contractors, and staff in all matters involving show security/traffic and safety. Meets with event organizers, show managers, contractors, and staff as necessary.  Plans and implements all security, safety, and traffic needs of shows as necessary and develops cost estimates for security services.  Works with all entities to ensure effective operation and adherence to security policies, procedures, and protocols.
• Maintains effective working relationships with police, fire watch, EMS and other security personnel and/or safety organizations.
• Responsible for oversight and monitoring security systems, & key control issues.
• Participate in training programs (fire drills, shelter in place, active shooter, and evacuation in place) for full-time and part-time employees to increase awareness of safety and security issues, policies, and procedures.
• Schedule guards and building monitors for day-to-day operations and special events. Continue to adjust and update work schedules to reflect cost efficiency and building activity.
• Handle complaints, disturbances or related problems with the public, staff, or promoters.
• Investigate, report, and provide follow-up to Senior Security Manager and the Director of Security on incidents including damage or injury to the facility or individuals.
• Supervise Line Staff when unusual circumstances caused by fire, storms, and other emergencies.
• Attend department meetings and weekly staff meetings. Develop and maintain a harmonious working relationship with all other departments.
• Supervise maintenance of log book of security locker items.
• Attend events deemed necessary by Executive Staff. This could include but is not limited to events where a safety or security risk is elevated and/or events where severe weather is forecasted for the local area. 
• Responsible for all deliveries on docks of OVG Tulsa facilities.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Responsible for planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources department; addressing complaints and resolving problems.
• Keeps subordinate personnel adequately informed of performance expectations and handles employee concerns.
• Ensures proper training and development programs for security staff to ensure ongoing improvement and professional growth.
• Train and maintain standards for guards and other personnel in protective procedures, first aid, fire safety, emergency procedures as well as all functional areas of the OVG Tulsa Security Department.
• Other duties as assigned

Qualifications

• Qualifications

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

   

  Education and/or Experience

  • Bachelor’s degree in Criminal Justice, Business or related field preferred but not required.
  • Minimum of three years of responsible management experience in security or law enforcement, with demonstrated responsibility for security, safety, investigations and asset and infrastructure protection.
  • Police and/or law enforcement background preferred.

   

  Certificates, Licenses, Registrations

  • CPR certification and other emergency/life-saving techniques.
  • Be licensed and insured to operate a motor vehicle in the United States.
  • CLEET Certification preferred but not required.

   

   

   

   

  Skills and Abilities

  • Strong knowledge of the problems, issues, philosophies, principles, tactics, and procedures related to the management of security and safety services.
  • Knowledge of relevant local, state, and federal laws and regulations, court decisions and ordinances that affect security operations.
  • Excellent verbal and written communication skills, as well as skills in labor and interpersonal relations.
  • Demonstrate knowledge of principles and techniques of planning, implementing and supervising a facility security force. Possess knowledge of security issues related to a major sports and entertainment venue.
  • Handle conflicts, make common sense decisions and exercise proper action during high tension and stressful situations.
  • Operate equipment such as light trucks, Gator, pallet jacks, forklifts, genie lifts, carts fire extinguishers or other light power driven equipment.
  • Operate portable radio and standard office equipment including copier and fax machine.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Organize and prioritize work to meet deadlines.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Work independently, exercising judgment and initiative.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
  • Remain flexible and adjust to situations as they occur.
  • Required to speak and understand basic English well enough to converse with customers, supervisors, and employees.

   

  Computer Skills

  • Operate a personal computer using Windows, Office and other standard office programs and equipment.

  Physical Demands

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • While performing the duties of this job, the employee is regularly required to move around the facility; to stand or sit for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed for events.
  • Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing and moderate to loud noises.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • This position requires minimal stooping and lifting, but substantial walking.

   

  NOTE:  The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Salary : $49,900 - $55,000