What are the responsibilities and job description for the Ticket Seller|Part-time| Cross Insurance Arena position at Oak View Group?
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
Assist guests in a friendly, courteous, and professional manner with ticket purchases, distribution of Will Call tickets.
This role will pay an hourly wage of $16.00 to $20.00.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Serves as a primary point of contact for guests, ensuring a positive experience
- Process phone and walk-up transactions using Ticketmaster software
- Handle customer inquiries, resolve order issues, and provide solutions.
- Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete
- Process payments (cash, credit cards, etc. accurately and securely.
- Maintain and enter data while operating standard office equipment.
- Understand and adhere to Box office and Venue policies and procedures.
- Assist with ticket sales, provide event information, and ensure smooth operations.
- Perform other duties as asssigned by Box Office and Venue Management
Qualifications
Ticket sellers must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- High school diploma/GED preferred
- Basic computer skills ideally with a computerized ticketing system. Experience with Ticketmaster ticketing system a plus.
- Previous cash handling and/or retail experience
- Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
- Excellent customer service and communication skills
- Ability to keep accurate and legible records
- Ability to work flexible hours including nights and weekends and some holidays
- Familiarity with basic office skills including typing and spreadsheets
- Ability to maintain professionalism and a positive attitude.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Salary : $16 - $20
