Ticket Seller Supervisor | Part-Time | BOK Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

A Ticket Seller Supervisor is part-time employee who will act as primary point of contact for customers as they purchase tickets for upcoming events at the BOK Center, as well as help manage our team of ticket sellers.  They are responsible for providing accurate information for our guests and ensuring all service needs are met, providing back up to sellers during the shift and counting cash at the end of the day.  Ticket Seller Supervisors will work during the week during our normal business hours (Tuesday – Friday 11am-3pm) and during events to ensure smooth ticketing operations throughout the guest’s experience.

This role pays an hourly rate of $17.00.

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until June 20, 2025.

About the Venue

The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues. 

Responsibilities

• Provide exceptional customer service to all guests in person, on the phone, and via email
• Assist in the purchasing of tickets for upcoming events via TM1, Ticketmaster Host, and Ticketmaster Archtics
• Provide full and accurate information to interested parties
• Help troubleshoot any ticketing issues guests may have on day-of or leading up to events
• Field inquiries about the box office over the phone and via email & direct all calls to the appropriate departments
• Assist in providing a safe and secure environment for the BOK Center
• Address any customer complaints in a respectful, helpful way and escalate to managers as needed
• Balance all cash drawers at the end of shift
• Open or close box office alone on occasion
• Provide managerial oversight and training for Ticket Sellers
• Assist full-time Box Office staff with various tasks, including checking voicemail, light paperwork, organization of box office, order processing
• Help relocate guests on show nights and field in-person ticketing requests during events
• Monitor Will Call and verify ID of those picking up
• Provide excellent customer service assistance to internal and external parties
• Other duties as assigned 

Qualifications

• High school diploma, GED or equivalent preferred
• Must have a demonstrated ability to function in a fast paced, high-pressure environment
• Customer Service experience
• Cash handling experience
• Exceptional Customer Service skills – outgoing and friendly personality required
• Ability to communicate clearly and concisely in the English language, ability to speak and communicate in Spanish a plus
• Possess superior interpersonal and communication skills
• Ability to work both independently and as part of team, remaining flexible in role
• Must have the ability to work flexible schedule including long hours, nights, weekends and holidays
• Previous team management/supervisor experience is a necessity
• Previous Box Office experience is a HUGE plus

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Salary : $17