Food and Beverage Manager

Job Summary

Park James Hotel and Oak Violet Restaurant is looking for a high energy and experienced Food & Beverage Manager to oversee all food and beverage operations to ensure an exceptional dining experience for guests while maintaining profitability, quality standards, and operational efficiency. This role requires strong leadership, organizational, and customer service skills.

Key Responsibilities

Operational Oversight:

• Plan, manage, and oversee daily operations of all food and beverage outlets, including restaurants, bars, catering services, and room service.
• Ensure compliance with health and safety regulations, sanitation guidelines, and quality standards.
• Monitor inventory levels, order supplies, and control costs to meet budget targets.

Team Leadership:

• Recruit, train, supervise, and motivate staff, fostering a positive work environment.
• Inspire and motivate the team.
• Be present and available.
• Develop work schedules and manage employee performance through coaching, evaluations, and feedback.
• Lead pre-shift and regular team meetings to communicate goals and updates.

Customer Experience:

• Maintain a high level of guest satisfaction by addressing and resolving complaints promptly.
• Ensure menu offerings are of high quality, consistent, and meet customer expectations.
• Collaborate with chefs and bartenders to design and update menus.

Financial Management:

• Prepare budgets, forecasts, and financial reports related to food and beverage operations.
• Monitor revenue, expenses, and profit margins to optimize performance.
• Implement strategies to increase sales, such as promotions, events, activations and upselling.
• Grow partnership with our all of our vendors.
• Month end liquor inventory.

Event Coordination:

• Work with event planners and clients to coordinate catering for events, meetings, and special occasions.
• Ensure seamless execution of food and beverage services during events.

Quality Control:

• Conduct regular inspections to ensure cleanliness, proper setup, and readiness for service.
• Review customer feedback and implement continuous improvement initiatives.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or a related field (preferred).
• Proven experience in food and beverage management, with at least 3-5 years in a leadership role.
• Strong knowledge of food and beverage trends, inventory management, and cost control.
• Exceptional communication, problem-solving, and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Certification in food safety and alcohol service (e.g., ServSafe, TIPS) is an advantage.

Key Skills and Competencies

• Leadership and team management
• Good understanding of POS – Agilisys or Lightspeed
• Budgeting and financial analysis
• Guest service excellence
• Attention to detail
• Marketing and promotional planning
• Adaptability and problem-solving