Collision Director - Oakes Auto Group

Collision Director – Oakes Auto Group

Oakes Auto Group is seeking an experienced Collision Director to oversee the daily operations of our collision center. This role is responsible for driving efficiency, ensuring high-quality repairs, and maximizing profitability while maintaining exceptional customer service.

Responsibilities:

• Oversee and manage the daily operations of the collision center, ensuring efficiency, quality, and profitability.
• Develop and implement business strategies to increase revenue and customer satisfaction.
• Lead, train, and manage technicians, estimators, and administrative staff to achieve performance goals.
• Ensure compliance with insurance company guidelines, OEM repair procedures, and safety regulations.
• Control expenses, including labor, materials, and equipment costs, while maximizing profitability.
• Build and maintain relationships with insurance companies, vendors, and parts suppliers.
• Improve cycle times and repair quality through process optimization and continuous improvements.
• Handle customer escalations and maintain a high level of service and satisfaction.
• Monitor and enforce company policies, safety standards, and local/state regulations.
• Utilize management software to track repair progress, financial performance, and key performance indicators (KPIs).

Qualifications:

• 5 years of experience in collision repair management or a related field.
• Strong leadership, communication, and organizational skills.
• Proficiency with insurance processes, estimating software (CCC ONE, Mitchell, etc.), and OEM repair procedures.
• Experience in financial management, including budgeting, cost control, and profit/loss analysis.
• Ability to manage a high-volume repair facility and improve operational efficiencies.
• Strong customer service skills with the ability to resolve conflicts effectively.
• Experience managing DRP (Direct Repair Program) relationships.
• Rome Collision Management experience is a plus.

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Oakes Auto Group is growing rapidly and needs exceptional people to staff and lead our teams! Mentorship provided and career paths are available for talented and driven individuals who wish to advance to the top of their field, and/or into management. This is not just a job, but an opportunity to develop all of your skills and discover your potential. Approaching college graduation? Share your career goals and ask about tuition assistance.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.