What are the responsibilities and job description for the System Administrator (VDI) position at Oakland Community College?

Salary : $65,000.00 - $95,000.00 Annually

Location : Auburn Hills Campus

Job Type : Management Staff Non-Exempt

Remote Employment : Flexible / Hybrid

Job Number : 202400086

Division : Information Technologies

Opening Date : 02 / 03 / 2025

Closing Date : 2 / 16 / 2025 11 : 59 PM Eastern

Shift Days / Hours : Monday - Friday

Summary of Purpose

Manages, develops, and maintains the Virtual Desktop Environment (VDI). This includes the servers hosting the virtual desktops. Development of virtual desktop images. Virtualization of desktop applications via App Volumes and thin apps. Management and customization of user profile data through DEM and AD Group Policies. Creation of desktop pools, managing permissions, and system upkeep.

Typical Duties

This description is intended to indicate the types of duties and responsibilities requested of the employee assigned this title. It is not intended to be an exhaustive list of all the duties and responsibilities that may be required :

1. Work in conjunction with campus Desktop Support Managers and Desktop Support Specialist to meet the needs of end user computing for OCC staff, faculty and students.

2. Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions; ensures security procedures are implemented and enforced.

3. Create and maintain standardized and specialized virtual desktop images to be use college wide to serve the needs of the staff and students.

4. Reviews IT trouble tickets and service requests; analyzes, draws conclusions, and provides recommendations that strive for continuous improvement of customer service.

5. Create, test and maintain visualized application to be used the VDI environment.

6. Develops, defines, and communicates user / technical service policies for products / services supported by OCC.

7. Provides technical consulting and recommendations to management and end-user departments in all campus related areas; may also consult on other campuses.

8. Researches new technologies and computing tools with recommendations for applying them.

9. Work with system administrators and network infrastructures teams to help maintain and develop the VDI environment.

10. Maintains relevant technical documentation on all VDI related technologies.

11. Continually seeks feedback from campus community regarding satisfaction with services provided through the virtual desktop environment.

12. Serves on appropriate committees; participates in development of campus initiatives.

13. Performs other related duties, as assigned.

14. Ability to work additional hours, as needed.

Knowledge and Skills Required

Skilled in verbal and written communications
Skilled in planning and project management
Skilled in analytical problem solving and decision making
Knowledge of personal computers and related hardware and software
Knowledge of Microsoft operating systems and application software
Knowledge of LAN and WAN architecture and operations
Knowledge of application visualization through App Volumes, thin apps, and RDS host servers
Knowledge of VMware Horizon View, horizon client., and VMware Dynamic Environment Manager (DEM)
Knowledge of VMware vSphere with vCenter vSAN and vRealize Operations
Demonstrated effectiveness in customer service practices
Demonstrated proficiency in performance management and supervisory relationships
Able to build constructive and effective relationship at all levels of the organization
Able to consistently model the highest levels of support orientation and professionalism

Minimum Education and Experience

EDUCATION : Associate's degree and at least six (6) years of experience in Information Technologies, including at least three (3) years of experience supporting a VMware virtual desktop environment; or eight (8) years or more of position-relevant experience in Information Technologies, including at least three (3) years of experience supporting a VMware virtual desktop environment (these experiences may run concurrently with the experience requirements below). Bachelor's degree (Information Systems or related field preferred) preferred.

EXPERIENCE : Four (4) years of experience in Information Technologies, including at least three (3) years of experience supporting a VMware virtual desktop environment. Extra consideration will be given for : VMware certifications, VMware Certified Professional (VCP-DCV) Desktop and Mobility Track (VCPDTM). Experience with higher education applications preferred.

We are excited to have you consider Oakland Community College (OCC) as your employer of choice!

OCC strives to provide valuable and empowering services not only to our students, but also to our employees.

See below the benefits offered by the College under the benefit types : full-time and part-time

Full-Time Positions for the Following Employee Groups :

Classified, Exempt (Non-union), Faculty, Maintenance, Operating Engineers, Public Safety, Teamsters

Benefit Effective Date : First of the month after date of hire

Medical

Multiple PPO medical plans with prescription coverage to choose from; Traditional and 2 High Deductible plans provided by Blue Cross Blue Shield of Michigan (BCBSM)

Free preventive services on every plan

Health Savings Account (HSA) available with the High Deductible medical plans

MESSA medical is offered to the Faculty and Public Safety employees

Western Michigan Health Insurance Pool (WMHIP) medical is offered to Classified, Exempt (Non-union), Maintenance, Operating Engineers, and Teamsters

There is a $2,000 prorated Medical Opt Out stipend with proof of other applicable medical coverage

Dental

Blue Cross Blue Shield of Michigan (BCBSM) plan provided by the College, no payroll deductions

Vision

NVA (National Vision Administrators) plan provided by the College, no payroll deductions

Flexible Spending Accounts (FSAs)

Health Care, Limited Purpose, Dependent Care, and Adoption FSAs are available

Life Insurance

TheCollege provides $120,000 of coverage (portion is subject to taxation), no payroll deductions

Disability

70% of wages provided for Short-Term and Long-Term Disability

Retirement

College employees are part of the Michigan Public School Employees Retirement System (MPSERS) provided by the Michigan Office of Retirement Services (ORS)

The Exempt, Faculty, and Teamsters employee groups can elect the Optional Retirement Plan (ORP) provided by TIAA; opting out of MPSERS

Voluntary Retirement Accounts

Employees can open and contribute via payroll deduction into 403(b) and / or 457(b) voluntary retirement accounts

Voluntary Benefits

Employees can elect voluntary benefits of optional life insurance (for self, spouse, and / or children), cancer protection, pet insurance, legal & ID shield, long term and / or critical care during annual open enrollment in November

Tuition

OCC tuition waiver program for employees and their dependents

Employees may take Non-OCC classes using the tuition reimbursement program

Employee Assistance Program (EAP)

Employees have a free resource to assist with a wide-range of needs, including counseling sessions

Employee Group : Classified Part-Time

Benefit Effective Date : First of the month after date of hire

Part-time Classified employees are offered the opportunity to have medical, dental, vision at the full monthly premium; life insurance is also available at a nominal cost. Participation requires that benefit costs be taken via payroll deduction.

Medical

There are 4 PPO Blue Cross Blue Shield of Michigan (BCBSM) medical plans within the Western Michigan Health Insurance Pool (WMHIP) that employees can choose from

Medical plans include prescription coverage, free in-network preventive services, and a Health Savings Account (HSA) with high deductible medical plans

Dental

Blue Cross Blue Shield of Michigan (BCBSM) plan that has free in-network preventive services including two annual cleanings

Vision

NVA (National Vision Administrators) plan that includes annual examinations with participating providers

Life Insurance

Employees can choose to have a life insurance policy of $10,000 or $20,000

Retirement

College employees are part of the Michigan Public School Employees Retirement System (MPSERS) provided by the Michigan Office of Retirement Services (ORS)

Voluntary Retirement Accounts

Employees can open and contribute, via payroll deduction, into 403(b) and / or 457(b) voluntary retirement accounts

Tuition

OCC tuition waiver program for employees and their dependents

Employees may take Non-OCC classes using the tuition reimbursement program

Employee Group : Adjunct Faculty and Hourly (Non-union)

Retirement

College employees are part of the Michigan Public School Employees Retirement System (MPSERS) provided by the Michigan Office of Retirement Services (ORS)

Voluntary Retirement Accounts

Employees can open and contribute, via payroll deduction, into 403(b) and / or 457(b) voluntary retirement accounts

Tuition

OCC tuition reimbursement program available for Adjunct Employees

Contact Information : hr@oaklandcc.edu

Do you have a minimum of an Associates Degree or higher in IT or related field?

Do you have four (4) or more year's experience working in IT or a related field?

Are you a member of the OCC Teamsters union?

Required Question

Salary : $65,000 - $95,000

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