What are the responsibilities and job description for the SEASONAL Patient Care Advocate I position at Oakland Manager LLC?
SEASONAL ROLE - 5-15-25 through 9-15-25
Must be able to work nights and weekends!
Duties and Responsibilities
- Ensures the consistent delivery of an exceptional customer experience
- Assists customers in product selection based on defined treatment plans and product availability Achieves daily/weekly sales objectives by fulfilling customer requests and looking for opportunities introduce new and alternative products
- Continually develops communication and service skills to increase sales and generate positive reviews
- Educates customers on product attributes and usage
- Ensures customers are accurately logged into the patient tracking system
- Performs sales transactions in compliance with all regulations governing the sale of cannabis products
- Completes accurate sales documentation
- Ensures transactions are entered in point-of-sale and inventory management systems in compliance with state regulations
- Assists in maintaining a safe, clean, and organized dispensary environment
- Complies with all Justice Cannabis Co. policies, procedures and practices governing sales and service
- Complies with all safety and security protocols for dispensary staff
- Performs administrative tasks (customer profile completion, sales tracking, etc.) as required
- Answers phones, responds to voicemail, and takes phone orders
- Establishes on-going relationships with dispensary customers
- Completes customer profiles to assist in future sales and service opportunities
- Maintains knowledge of new and existing products via vendor training, documentation, and crosstraining with management, pharmacists, and senior sales consultants
- Maintain a clean, organized, and hazard-free work environment to support safe and efficient operations.
- Collaborate with the kitchen team to ensure all tasks are completed in a timely and accurate manner.
- Participate in training sessions to enhance technical skills and stay updated on best practices for retail operations.
- Other duties that may be required from time to time to improve operations and profitability and ensure required tasks and goals are completed across operations
- Adherence to individual and team key-performance indicators (“KPIs”) as directed by manager
Team Collaboration
- Balances team and individual responsibilities, Exhibits objectivity and openness to others' views
- Gives and welcomes feedback
- Contributes to building a positive team spirit
- Puts success of team above own interests
- Able to build morale and group commitments to goals and objectives
- Supports everyone's efforts to succeed.
- Communicate effectively with team members to ensure clear understanding of tasks and expectations.
- Support a positive and inclusive work environment, fostering teamwork and mutual respect among colleagues.
- Provide training and guidance to new team members, sharing knowledge and best practices.