What are the responsibilities and job description for the Security Team Lead position at Oakland Manager LLC?
Duties and Responsibilities:
Daily Security Operations & Compliance
• Serve as a point person for day-to-day security workflow coordination during assigned shifts.
• Assist with monitoring of cameras, access control systems, and alarm systems.
• Walk the dispensary floor or cultivation building to ensure operational safety
• Support incident response by completing reports and gathering initial details for review by supervisors.
• Help ensure secure handling and documentation of security access cards.
• Conduct walkthroughs and routine inspections to identify safety or compliance concerns.
• Provide coverage as a Security Officer when needed.
• Communicate shift updates, incidents, and operational issues to the Security Supervisor or Manager.
Support & Peer Leadership
• Act as a knowledgeable resource for fellow officers regarding procedures and protocols.
• Reinforce adherence to company security policies and state regulations.
• Lead by example in professionalism, compliance, and customer service.
• Help onboard new security officers by walking them through key processes (non-training capacity).
Emergency Response & Issue Escalation
• Serve as a liaison during shift emergencies until supervisor-level support arrives.
• Assist with crowd control, de-escalation, or other incident responses when needed.
• Escalate compliance issues or safety concerns promptly to management.
Customer & Team Member Safety
• Ensure a safe and welcoming environment for customers and team members by proactively identifying and addressing potential security risks.
• Provide guidance on conflict resolution and de-escalation techniques.
• Enforce company policies regarding identification verification and access control in compliance with state laws.
Effective Communication:
•Clearly communicate security issues to leadership at all levels.
•Manage professional relationships with leaders, regulators and inspectors to foster positive interactions and facilitate issue resolution.
•Provide clear and actionable recommendations to internal teams to support operational adherence.
