Supervisor

Essential Functions and Responsibilities

Supervisory Responsibilities

• Inspires and motivates teams by leading by example, creating a positive atmosphere, encouraging a customer first philosophy, and promoting a global mindset
• Spends majority of time on the retail floor overseeing staff and ensuring exceptional customer experience
• Supports training and development of team members and consistently coaches team members on service and product knowledge
• Promotes selling and service skills to achieve sales goals and KPIs
• Partners with the managers on goal setting and the establishment of daily/weekly/monthly performance objectives
• Strategically plans daily agenda to ensure adequate staffing and continually monitors breaks and floor coverage
• Assigns and oversees daily tasks to ensure the efficiency of sales, inventory, and security functions
• Communicates daily specials and operational updates to staff
• Swiftly intervenes and de-escalates customer concerns and complaints
• Holds staff accountable for handbook policies such as attendance, uniform, cash handling, and other standards
• Ensures the store is maintained to high standards of aesthetics, merchandising, organization, and cleanliness
• Upholds security and safety measures, and ensures compliance with all applicable regulations
• Partners with Management on employee behavioral issues and development, may participate in delivering constructive feedback, disciplinary actions, and performance reviews
• Identifies and communicates business opportunities pertaining to product assortment, operational processes, increasing sales, and team development, and participates in developing and executing action plans
• Responsible for opening and closing the store as assigned
• May assume specific areas of responsibility assigned and outlined by Management, such as but not limited to scheduling, time/attendance tracking, education, accounting, supply ordering, etc.
• Performs other related duties as required.

Sales Responsibilities

Ensures all customers are logged in the state mandated patient tracking system

• Performs all sales transactions in compliance with state regulations governing the sale of cannabis products
• Complies with all state regulations as well as Justice Cannabis Co’s operating policies, procedures and practices
• Completes required documentation for product sales
• Oversees front and backend dispensary operations in collaboration with Management
• Assists Customers with product selection based on their defined treatment plan
• Ensures all sales and transactions are entered in POS and inventory management systems
• Complies with all safety and security protocols for dispensary staff
• Achieves daily/weekly sales objectives by seeking opportunities to introduce new and alternative products to dispensary customers; and, educating customers on products
• Performs assigned administrative tasks (customers/sales tracking)
• Answers phones, returns voicemails, and takes telephone orders.
• Fills online orders as well as ensures product menu is up to date.
• Establishes on-going relationships with customers and completes customer profiles to assist in future sales and service
• Maintains knowledge on new and existing products via vendor training resources and cross-training with the management and medical Team Members
• Maintains knowledge of the cannabis industry and the effects of and uses for cannabis as a therapeutic tool for personal well-being
• Performs other related duties as required.

Inventory Responsibilities

• Picks and builds orders, and products for sales orders
• Supports with morning and evening inventory counts
• Assists in the receipt and in-processing of incoming product deliveries
• Supports in the physical recording of daily inventory
• Assists in inventory cycle counts
• Performs other related duties as required.

Cash Handling

• Follows dispensary cash handling policies for drops and deposits
• Responsible for counting and closing daily tills and ensuring balanced counts
• Coordinates with Management to conduct cash counts
• Ensures cash is bundled for pickup in accordance with bank guidelines
• Performs other related duties as required.

Cultural Responsibilities

• Embodies Justice Cannabis Co’s values and models our code of conduct
• Builds strong and effective internal, external, and cross-functional relationships.
• Is committed to helping create and maintain a fun and productive work environment
• Actively participates in team building and cultural development
• Values Honesty, Integrity, and Direct Communication
• Assumes positive intent but does not operate on assumption