Receptionist: Bilingual Spanish (2024-25)

Ref: 10549

The District and SEIU 1021 are working together to create promotional opportunities for existing staff, therefore this job posting is available for five (5) days for internal candidates based on our collective bargaining agreement.

BASIC FUNCTION: Perform a variety of proficient, routine duties requiring good communication skills, specialized knowledge and responsible public contact, greet the public, provide information to the appropriate person or office; answer telephones, and assist others; provide or verify information as directed. The Receptionist is also responsible for computer support, photocopying, filing, mailing, and other duties to support the staff members in a busy office environment within classification.

REPRESENTATIVE DUTIES: (Incumbents may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but is intended to reflect the principal job elements accurately.)

ESSENTIAL FUNCTIONS:

• Perform a variety of proficient, routine duties requiring good communication skills, specialized knowledge and responsible public contact; greet the public; provide information to the appropriate person or office; answer telephones and assist others; provide or verify information as directed.
• Provide excellent customer service by establishing positive relationships with representatives from external organizations, the District and the general public.
• Process and prepare requests for information or records following District policies and other applicable laws.
• Maintain files and flyer postings on a variety of subjects; mail distribution, news releases and other general school or District information.
• Maintain basic logs and perform data entry.
• Communicate effectively with District personnel, members of the public, and others to coordinate projects and provide timely information and assistance.
• Compose, type, proofread, and copy memos and other documents.
• Operate a computer to enter, update, and access a variety of records and information into various computer software programs; operate various telephone systems and other office equipment.
• Follow instructions and perform work within the scope of the assignment; exercise good judgment in handling problems which may arise.
• Arrive to worksite on time in accordance with the pre-assigned schedule determined by the immediate supervisor or District management.
Perform related duties as assigned.

QUALIFICATIONS:

The District determines whether a candidate is qualified based on fulfillment of prerequisites, relevant work experience, ability to perform the essential functions, reference checks, effective interpersonal and communication skills demonstrated by interview performance and/or writing samples, and achievement on performance-based assessments (if applicable) that demonstrate the candidate possesses the requisite knowledge, skills and abilities. Meeting prerequisites only satisfies the initial screening process and does not indicate the candidate is qualified to perform the essential functions of the position.

KNOWLEDGE OF:

Proficient, routine office duties, records, procedures, computers and other equipment

Basic office procedures, record-keeping and filing techniques

Correct English usage, grammar, spelling, and punctuation

Telephone techniques, systems and etiquette

Interpersonal skills using tact, patience and courtesy

Good oral and written communication skills and techniques in English and target language

District policies, applicable sections of the State Education Code and other laws and regulations

Diverse academic, socio-economic, cultural, ethnic, and disability backgrounds of District students, staff, and community members

ABILITY TO:

Perform a variety of proficient, routine duties

Answer phones and greet visitors

Communicate clearly in English and target language; interpret District policies, and other laws, rules, policies and procedures

Understand and follow oral and written directions

Work independently as required

Operate computers and other office equipment

Meet schedules and time lines; work cooperatively with others

Maintain records; analyze situations accurately and take appropriate action

Maintain confidentiality of files and other documents

Complete work accurately and as directed with many interruptions

PREREQUISITES:

• Graduation from high school and one year of general clerical experience involving public contact or any combination of education, training and/or experience equaling one year
• Fluent in oral and written communication in target language
Pass District’s bilingual test in designated language

PRE-EMPLOYMENT PROCESS:

Employment eligibility that may include fingerprints, Tuberculosis and/or other employment clearance.

WORKING CONDITIONS

ENVIRONMENT:

Office and diverse school site environments; fast-paced work; constant interruptions

PHYSICAL REQUIREMENTS:

Consistent mental alertness; sitting or standing for extended periods of time; lifting, carrying, pushing, and pulling objects up to 30 pounds, occasionally 30 pounds; bending and twisting at the waist, reaching overhead, above the shoulders and horizontally; dexterity of both hands and fingers while performing duties; seeing to read, write and use the computer; hearing and speaking to exchange information, in person or on the telephone, and make presentations.

NON-DISCRIMINATION POLICY:

The Oakland Unified School District does not discriminate in any program, activity, or in employment on the basis of actual or perceived race, religion, color, national origin, ancestry, age, marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran status, gender, sex, or sexual orientation.